Support & Deployment Engineer - HealthHub Ptf (F/M)

Alstom; Villeurbanne; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading transportation solutions provider is seeking a Support & Deployment Engineer to join the team in Villeurbanne. You will work on the HealthHub solution, providing essential support and optimizing deployments. The ideal candidate will have a degree in software engineering and at least 3 years of experience with complex systems. Proficiency in English and excellent interpersonal skills are essential. This role offers the chance to develop your skills in an innovative international environment.

Qualifications

• At least 3 years of experience in the development or support of complex systems.
• Knowledge of web architecture (based on APIs) and SQL/NoSQL databases.
• Excellent interpersonal skills and the ability to communicate effectively.

Responsabilités

• Analyze bugs reported by users and resolve technical issues.
• Track and escalate various bugs with development teams.
• Configure the HealthHub application and ensure its correct deployment.
• Train users and assist them in using the HealthHub portal.

Connaissances

Experience in development or support of complex systems

Knowledge of web architecture and SQL databases

Analytical skills

Excellent interpersonal skills

Proficiency in English

Formation

Degree in software engineering, computer science, or related field

Outils

JIRA

Rancher

Azure Kubernetes

MariaDB

PostgreSQL

Cassandra

Elasticsearch

Description du poste

Overview

Req ID : 481732

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Description :

Are you ready to take on an exciting challenge at ALSTOM? We are looking for a Support & Deployment Engineer (F / H) to join our dynamic team and contribute to the success of HealthHub, an innovative solution dedicated to the supervision of maintenance for train fleets and signaling systems. Based in Villeurbanne (69), this position is crucial in a context where we are deploying our expertise across more than a hundred projects worldwide. Your primary mission will be to strengthen our current support and deployment team to meet the growing demand for software support.

Your future role

In this engaging position, you will join a dynamic team in Villeurbanne (currently 6 people in the HealthHub Support team) while collaborating with remote teams within our subsidiary based in Bangalore, India. You will be the key contact to provide essential support to our clients, ranging from reliability growth teams to railway depot teams, after-sales service, fleet control centers, and external clients, both nationally and internationally. You will play a vital role in resolving technical issues and optimizing the deployments of HealthHub.

Responsibilities

• Analyze bugs reported by users via the JIRA ticketing tool and conduct necessary investigations to resolve technical issues related to new software versions.
• Track and escalate various bugs in collaboration with development teams across frontend and backend architectures, as well as on databases (MariaDB, PostgreSQL, Cassandra, Elasticsearch).
• Configure the HealthHub application and ensure its correct deployment, working closely with system administrators, using containerization and orchestration tools such as Rancher on servers architected around the Azure Kubernetes system.
• Maintain and deploy new HealthHub projects in testing, pre-production, and production environments.
• Train users and assist them in using the HealthHub portal while capitalizing on expertise and best practices within a collaborative environment (Microsoft SharePoint).

Your profile

We are looking for passionate candidates motivated by diverse technical challenges and with a strong sense of teamwork. Required skills include :

• A degree in software engineering, computer science, or a related field.
• At least 3 years of experience in the development or support of complex systems.
• Knowledge of web architecture (based on APIs) and SQL databases (MariaDB, PostgreSQL) as well as NoSQL databases (Cassandra, Elasticsearch) would be a plus.
• Strong analytical skills and great flexibility in solving technical problems.
• Excellent interpersonal skills and the ability to communicate effectively in a multicultural and multidisciplinary environment.
• Proficiency in English at a professional level.

What you will appreciate

Joining our team is a unique opportunity to contribute to an innovative solution within ALSTOM and to develop your skills in a dynamic and international environment. If you are ready to take on this exciting challenge, we would be delighted to meet you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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