Supply Chain & Customer Support Manager

JR France; Roissy-en-France; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans la maintenance des composants aéronautiques recherche un Manager Support Client & Supply Chain. Ce poste est basé près de Paris et implique la gestion complète des opérations d'approvisionnement et de support client, avec des responsabilités de supervision d'une équipe de 9 personnes. Le candidat idéal possède 5 à 7 ans d'expérience dans le secteur aéronautique et parle couramment anglais.

Qualifications

• 5-7 ans d'expérience dans le secteur aéronautique.
• Maîtrise de l'anglais.
• Expertise en gestion des achats et gestion client.

Responsabilités

• Supervision de l'approvisionnement et de la gestion des stocks.
• Communication régulière avec les clients clés.
• Gestion de l'équipe et des initiatives d'amélioration continue.

Connaissances

Gestion des achats

Support client

Gestion de la chaîne d'approvisionnement

Travail en équipe

Adaptabilité

Outils

Microsoft Office

Système ERP

Description du poste

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Job Reference:

458512753410179072032760

Job Views:

1

Posted:

09.06.2025

Expiry Date:

24.07.2025

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Job Description:

Supply Chain & Customer Support Manager– Permanent Position (CDI)

? Based in Le Mesnil-Amelot (77), France

? Sector: Aerospace Maintenance

A company specialized in aerospace component maintenance is looking for a Customer Support & Supply Chain Manager to join its site near Paris. This role involves full responsibility for procurement, customer support, and supply chain operations at the site. The manager will lead a team of approximately 9 people across customer service, purchasing, and logistics functions.

Key Responsibilities

? Procurement, Supply Chain & Inventory Management:

• Oversee procurement and supply flows, including:
• Supplier sourcing, pricing, and negotiation for production and customer bids.
• End-to-end management of direct and indirect purchasing processes.
• Supervision of internal and external repair orders.
• Monitoring supplier lead times and handling escalations.
• Resolution of supplier disputes and non-conformities.
• Management of tenders and supplier selection.
• Maintenance of supplier catalogs and pricing alerts.
• Oversight of supplier contracts and performance monitoring.
• Regular updates of the supplier database.
• Manage inventory and replenishment:
• Maintenance of the parts database in the ERP system.
• Setting and reviewing safety stock levels and restocking parameters.
• Tracking inventory value and open order balances.
• Planning and scheduling of recurring orders.

? Warehouse & Logistics Oversight:

• Ensure compliance with safety regulations and industry standards (Part 145).
• Manage equipment handling and ensure maintenance of tools and vehicles.
• Supervise loading dock, inbound reception, and transport compliance.
• Manage urgent shipments and customs-related processes.
• Resolve reception and shipping issues and implement corrective measures.

? Customer Support & Administrative Operations:

• Maintain communication with key clients:
• Provide order status updates, hold regular performance calls, and participate in customer review meetings.
• Manage the full customer order lifecycle:
• From quotation and order confirmation through to delivery and invoicing.
• Prepare technical reports and ensure timely release documentation.
• Handle client disputes and ensure contract compliance.
• Support revenue tracking and ensure proper document archiving.
• Conduct regular team meetings and 1:1 performance reviews.
• Lead continuous improvement initiatives and update procedures.
• Define and track performance KPIs across internal and external metrics (suppliers, customers, OPEX/CAPEX, inventory, etc.).
• Support change management and Lean methodologies.
• Design onboarding and training paths for new hires.

Candidate Profile

• 5–7 years of experience in the aerospace sector, with expertise in supply chain, procurement, and customer service.
• Fluent in English; proficiency in Microsoft Office and at least one ERP system.
• Strong organizational skills, adaptability, teamwork mindset, and attention to detail.