Supply Chain & Customer Support Manager

JR France; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans la maintenance des composants aéronautiques recherche un Manager Supply Chain & Customer Support. Le candidat idéal aura 5 à 7 ans d'expérience dans l'aéronautique, une maîtrise de l'anglais, ainsi qu'une expertise en gestion de la chaîne d'approvisionnement et du service client. Ce poste implique la supervision d'une équipe et la gestion des opérations d'approvisionnement et de logistique, assurant la conformité aux normes de sécurité et la satisfaction client.

Qualifications

• 5–7 ans d'expérience dans l'aéronautique.
• Expertise en supply chain, procurement, et service client.
• Fluent en anglais, maîtrise des outils Microsoft Office et d'un système ERP.

Responsabilités

• Superviser l'approvisionnement, la gestion des stocks et le support client.
• Gérer le processus complet de commande client, de la cotation à la livraison.
• Définir et suivre les indicateurs de performance clés (KPI).

Connaissances

Organisation

Travail en équipe

Adaptabilité

Attention aux détails

Outils

Microsoft Office

ERP

Description du poste

Supply Chain & Customer Support Manager – Permanent Position (CDI)

Location: Le Mesnil-Amelot (77), France

Sector: Aerospace Maintenance

A company specialized in aerospace component maintenance is seeking a Customer Support & Supply Chain Manager to join its site near Paris. The role involves full responsibility for procurement, customer support, and supply chain operations at the site. The manager will lead a team of approximately 9 people across customer service, purchasing, and logistics functions.

Key Responsibilities

Procurement, Supply Chain & Inventory Management

• Oversee procurement and supply flows, including sourcing, pricing, and negotiations for production and customer bids.
• Manage end-to-end purchasing processes and supervise internal and external repair orders.
• Monitor supplier lead times, handle escalations, and resolve disputes and non-conformities.
• Manage tenders, supplier selection, and maintain supplier catalogs and contracts.
• Maintain and update the supplier database regularly.
• Manage inventory, set safety stock levels, and plan recurring orders.

Warehouse & Logistics Oversight

• Ensure compliance with safety regulations (Part 145) and industry standards.
• Manage equipment handling, maintenance of tools and vehicles, and supervise loading, inbound reception, and transport.
• Handle urgent shipments, customs processes, and resolve related issues.

Customer Support & Administrative Operations

• Maintain communication with key clients, providing order status updates and participating in review meetings.
• Manage the full customer order lifecycle from quotation to delivery and invoicing.
• Prepare technical reports, handle disputes, support revenue tracking, and ensure documentation compliance.
• Conduct team meetings, performance reviews, and lead continuous improvement initiatives.
• Define and monitor KPIs, support change management, and develop onboarding and training for new hires.

Candidate Profile

• 5–7 years of experience in aerospace, with expertise in supply chain, procurement, and customer service.
• Fluent in English; proficient in Microsoft Office and at least one ERP system.
• Strong organizational skills, adaptability, teamwork, and attention to detail.