Studio Manager

Waxing The City; Grâce-Uzel; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Une franchise spécialisée dans les services de beauté, Waxing The City, recherche un Responsable de Studio passionné pour gérer toutes les opérations quotidiennes. Le candidat idéal formera une équipe dédiée à offrir Une expérience client exceptionnelle dans un environnement de soutien et de camaraderie.

Prestations

Prime basée sur la performance

Célébrations d'entreprise

Salaire compétitif

Remises pour employés

Assurance santé

Congés payés

Formation et développement

Qualifications

• Diplôme en Esthétique/Cosmétologie requis.
• 2-3 ans d'expérience dans un poste de management.
• Compétences en communication écrite et verbale requises.

Responsabilités

• Gérer l'acquisition et la rétention des clients.
• Gérer l'inventaire et la conformité des opérations.
• Recruter et former le personnel, y compris les Cerologists.

Connaissances

Leadership

Gestion du temps

Service à la clientèle

Communication

Détail Orienté

Formation

Licence en Esthétique/Cosmétologie

Description du poste

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
  
  

Love What You Do

At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists and the overall business. From creating a unique experience for our clients to providing ongoing coaching to the service providers to managing the needs of the business. Developing a team starts with morning Huddles to get the day started, weekly 1:1’s to create and track goals, create a learning environment that allows our Studio Coordinators and Cerologists become their best by celebrating accomplishments and recognizing areas of opportunity to improve upon. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world.

We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business to grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person will also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.

Summary

The Studio Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience.

The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

Essential Functions

• Client Acquisition, Client Experience, Client Retention
• Inventory Management
• Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations
• Staff Recruitment, Hiring, Management, Development and Retention
• Studio Upkeep this includes but not limited to the following; managing cleaning checklist in accordance to the Board of Cosmetology for the treatment rooms & front lobby area. Identifying & reporting any broken or unsafe equipment in the studio to ensure the safety or employees and clients.
• P&L Management
• Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention
  
  

Role Scope And Complexity

This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.

The Studio Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.

Minimum Qualifications Required

• Esthetics/Cosmetology License
• 2-3 years experience
• Effective leadership skills
• Excellent written and verbal communication skills
• Ability to motivate a team to deliver a superior client experience
• Exceptional Customer Service
• Ability to juggle multiple priorities and deliverables simultaneously
• Detail Oriented
  
  

Preferred

• 2 years business and staff management
• 2 years beauty industry/salon experience
  
  

WAXING THE CITY CAREERS

At Waxing the City, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.