Strategic SaaS Customer Success Manager - Growth

Shippeo; Paris; Hybride; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Professional development

Hybrid work model

Résumé du poste

Shippeo is seeking a Customer Success Manager in Paris to drive operational success for our SMB and Midmarket accounts. This role combines problem-solving with strategic planning, ensuring smooth customer experiences in a hybrid work model. The ideal candidate will have over 2 years of experience in a SaaS environment, strong communication skills in both French and English, and the ability to proactively manage a diverse portfolio.

Join a diverse team with opportunities for growth and professional development while making a meaningful impact in global supply chains.

Qualifications

• High-autonomy operator with excellent problem-solving skills.
• Experience in high-growth SaaS or logistics.
• Excellent communication and strategic planning abilities.

Responsabilités

• Manage a diverse portfolio of SMB and Midmarket accounts.
• Identify and solve operational bottlenecks.
• Conduct training sessions to define customer use-cases.

Connaissances

Self-organized

Account Management

Communication (C1 in French and English)

Formation

2+ years in Customer Success or Account Management

Outils

SaaS platforms

Description du poste

Shippeo is seeking a Customer Success Manager in Paris to drive operational success for our SMB and Midmarket accounts. This role combines problem-solving with strategic planning, ensuring smooth customer experiences in a hybrid work model. The ideal candidate will have over 2 years of experience in a SaaS environment, strong communication skills in both French and English, and the ability to proactively manage a diverse portfolio.

Join a diverse team with opportunities for growth and professional development while making a meaningful impact in global supply chains.