Strategic SaaS Account Manager (Growth & Retention)

United States Digital Space LLC; Paris; Hybride; EUR 127 000 - 160 000; Plein temps

Avantages offerts par ce poste

Flexible workplace

Remote/hybrid options

Résumé du poste

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers. You will drive retention and expansion across your install base, building trusted relationships with key stakeholders and ensuring customers realize value from the platform.

You will partner with Customer Success, Renewal Account Executives, and Success Engineers to address risk and opportunity, navigate ambiguity, and contribute to a high-ownership, autonomous go-to-market motion.

Qualifications

• Fluent in Dutch and English.
• 4+ years in a B2B SaaS sales or account management role.
• Experience with renewals and expansion revenue.

Responsabilités

• Own and manage a large portfolio of existing Commercial customers with accountability for retaining and growing recurring revenue.
• Develop deep understanding of each customer’s objectives to identify expansion opportunities.
• Act as the primary commercial contact for accounts and build trusted relationships with stakeholders.
• Drive account planning and execution to maximize value from existing feature sets.
• Lead renewals, pricing discussions, and expansion opportunities within install bases.
• Collaborate with Customer Success, Solutions Engineering, Support, and cross-functional teams to ensure seamless customer experience.

Connaissances

Dutch

English

Description du poste

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers. You will drive retention and expansion across your install base, building trusted relationships with key stakeholders and ensuring customers realize value from the platform.

You will partner with Customer Success, Renewal Account Executives, and Success Engineers to address risk and opportunity, navigate ambiguity, and contribute to a high-ownership, autonomous go-to-market motion.