Strategic Account Manager

HRS Hospitality & Retail Systems; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a Strategic Account Manager to enhance client relationships within the hospitality sector. This role is pivotal in understanding client needs and delivering tailored software solutions, ensuring successful implementation and satisfaction. The ideal candidate will possess strong communication and problem-solving skills, along with a deep understanding of the hotel industry and hospitality software. Join a dynamic team and contribute to innovative solutions that elevate the service experience in hospitality. If you are passionate about sales and customer success, this is an exciting opportunity for you.

Prestations

International Work Environment

Diverse Range of Tasks

Supportive Teammates

Individual Development Options

Qualifications

• 5+ years experience in hospitality roles such as Front Office Manager or Sales Manager.
• Strong understanding of hotel industry and software solutions.

Responsabilités

• Manage and grow relationships with key clients in the hospitality industry.
• Drive customer satisfaction and identify new business opportunities.

Connaissances

Communication Skills

Problem-Solving Skills

Sales Skills

Customer Relationship Management

Entrepreneurial Skills

Formation

Experience in Hospitality Industry

Outils

Hotel Systems

POS Systems

Description du poste

We're Hiring : Strategic Account Manager

About Us :

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world!

Role Overview :

The Strategic Account Manager will be responsible for managing and growing relationships with key clients in the hospitality industry across France. This role involves understanding client needs, providing tailored software solutions, and ensuring the successful implementation and use of our products. The ideal candidate will drive customer satisfaction, identify new business opportunities, and work closely with cross-functional teams to deliver exceptional service. Strong communication, problem-solving skills, and an in-depth understanding of the hotel industry and hospitality software landscape are essential for success in this role.

Key responsibilities :

1. Be involved in the development and implementation of sales and marketing projects, together with associated activities for getting potential customer's attention
2. Provide HRS with thorough research & analysis of the local business competition for gaining competitive edge.
3. Involvement in the development of HRS market research and sales strategy.
4. Acquisition of new customer leads using all available methods: phone, participation in exhibitions, events, presentations
5. Meet assigned strategic account goals in accordance with the company targets.
6. Maintain regular contact with the customers and partners of HRS.
7. Liaise with local customers in local language and respond to international customers in English correspondence
8. Organise sales and marketing events for customers.
9. Be HRS representative for all HRS corporate interests and its Brand when liaising with customers

What We’re Looking For :

1. A minimum of 5 years’ experience in the hospitality industry. This should include at least one of the following positions: Front Office Manager, Front Office Supervisor, Sales Manager and S&M Director.
2. Be an experienced user of: Hotel Systems and POS systems.
3. Willing to travel nationally and internationally.
4. Business results oriented.
5. Be pro-active and have a positive ‘can-do’ attitude.
6. Show a professional work ethic together with a sense of responsibility.
7. Display excellent communication and entrepreneurial skills.
8. Show a drive and passion for improving sales.
9. Maintain a desire to learn and succeed.
10. Be able to open doors and close deals.

Languages :

1. Fluent English, both written and spoken.
2. Fluent French, both written and spoken.

Why Join HRS?

1. A Job in an international company
2. A diverse, demanding and varied range of tasks
3. Teammates who are at your side with any questions you may have
4. Individual design and development options