Strategic Account Executive - Customer experience

TN France; Paris; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a Strategic Account Executive to join their dynamic team in Paris. This role focuses on creating transformative partnerships with enterprise organizations, leveraging expertise in customer experience solutions. You will engage with C-suite executives, navigate complex sales cycles, and craft tailored proposals that deliver measurable value. The company offers a diverse workplace and an array of benefits, including company-funded medical insurance and generous PTO. If you're passionate about driving customer success and thrive in a collaborative environment, this opportunity is perfect for you.

Prestations

Company-funded Private Medical Insurance

Medical Cash Plan

Life Assurance

Income Protection

Learning & Reading budget

Fitness budget

25 days annual PTO

Company-funded lunch in office

Employee Assistance Program

Discounted Tax Support Services

Qualifications

• 8-12 years experience in managing complex sales cycles for customer service software.
• Customer-oriented with excellent communication skills and a desire to learn.

Responsabilités

• Build long-term relationships with C-suite executives to deliver CX transformation strategies.
• Manage a high-value pipeline with long sales cycles to close significant deals.

Connaissances

Value Selling

Customer Service Software

Sales Methodologies

Communication Skills

Account Management

Description du poste

Strategic Account Executive - Customer experience, Paris

Col-narrow-left

Client:

Freshworks

Location:

Paris, France

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

68f556e30f5f

Job Views:

1

Posted:

03.05.2025

Expiry Date:

17.06.2025

Job Description:

This position will be a part of the Enterprise sales organisation, focusing on organizations (customers) with 500+ employees. It is an individual contributor role. As a Strategic CX Account Executive, you will lead efforts to build transformative partnerships with enterprise organizations. Your expertise in CX solutions will enable you to craft and deliver strategies that help organizations optimize customer experience and operational efficiency. You’ll engage in complex sales cycles, working with C-suite executives and global teams to create lasting impact.

Key Responsibilities:

1. Strategic Partnership Development: Build long-term, trusted relationships with C-suite executives and global stakeholders to deliver CX transformation strategies.
2. Creative Solution Selling: Use your expertise in CX workforce transformation and enterprise CX solutions to craft tailored proposals that deliver measurable value. Identify new CX opportunities, managing the full sales lifecycle, both direct and through channels.
3. Custom Engagements: Collaborate with internal teams to design and deliver highly customized solutions aligned with strategic priorities.
4. Influential Stakeholder Management: Navigate complex organizational structures to align diverse global teams and secure buy-in from decision-makers.
5. Account Management: Manage relationships with CX personas for current customers and identify new growth opportunities.
6. Pipeline Management: Strategically manage a high-value pipeline with long sales cycles, ensuring steady progress towards closing significant deals.

Qualifications:

1. 8-12 years experience managing complex "lead to close" sales cycles for customer service software, preferably in a strategic software sales environment focused on new customer acquisition (Hunter role).
2. Experience in Value Selling and other sales methodologies (Sandler, Challenger Sale, BASHO, etc.).
3. Domain knowledge and sales experience in Customer Service Software are required.
4. Consistent overachievement of sales goals in a geographic territory selling complex software solutions.
5. Customer-oriented with excellent communication skills, high curiosity, and eagerness to learn.

Additional Information:

Benefits include:

• Company-funded Private Medical Insurance (PMI)
• Medical Cash Plan
• Life Assurance, Income Protection, & Critical Illness insurances
• Learning & Reading budget up to £1,000/year
• Fitness budget up to £30/month
• 25 days annual PTO + 9 rest days
• Company-funded lunch in office
• Employee Assistance Program (EAP) for you and your family
• Discounted Tax Support Services

At Freshworks, we foster a diverse workplace that enables everyone to realize their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity. We are committed to equal opportunity and believe diversity enriches our environment and advances our goals.