STRASBOURG - Operations Manager (m/f/d)

Lamacompta; Strasbourg; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join a leading campervan rental company as a Location Manager in Strasbourg. You'll independently oversee the operational success of your station, lead a dedicated team, and ensure customer satisfaction while enjoying various company perks. If you are a motivated leader with relevant experience and a passion for customer service, we look forward to your application.

Prestations

Team events

Exchange program

Annual camper budget

Corporate benefits and discounts

Qualifications

• 1-2 years of relevant work experience, preferably in car rental or tourism.
• Fluent English and the local language required.
• Driver's license Class B.

Responsabilités

• Manage location operations, optimizing processes for vehicle returns and handovers.
• Lead and motivate the on-site team, ensuring effective task planning.
• Advise customers on products and ensure high service standards.

Connaissances

Customer orientation

Team leadership

Problem solving

Communication

Formation

Training or studies in a relevant subject area

Description du poste

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station.
• EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
• DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts
  
  

The role - your passion

• Your roadsurfer Station - Location Management: You take on the independent leadership and establishment of the location, closely collaborating with central departments to oversee day-to-day operations on-site
• Process Optimization: You successfully implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and vehicle preparation)
• Collaboration with roadsurfer Stations: You maintain constant communication with all international teams to ensure ongoing improvements
• Team Leadership: As a Team Leader, you motivate and lead your on-site team. This includes onboarding, effective task planning, and quality control
• Recruitment: You have control over building your team and seek the right talent for your location
• Fleet Management: You always have an overview of the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners
• Customer Consultation: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of Europe
  
  

What You Need To Surf The Wave With Us

• Successfully completed training or studies in a relevant subject area or comparable qualification
• At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, or similar - career changers are welcome
• Experience in leading employees or teams is advantageous
• High service and customer orientation with a friendly and open demeanor
• You are a hands-on and effective communicator
• You are a resilient problem solver and highly organized
• You speak excellent english, on top you also speak the language for the country you applied for fluently
• Driver's license Class B
  
  

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at [e-mail], and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!