Store Manager - Mount Street H/F

Balmain; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A luxury fashion house is seeking an experienced Store Manager for their flagship store in Paris. The role involves leading a team to meet sales goals while delivering top-tier client experiences. Candidates must have a robust background in luxury retail, exceptional leadership skills, and a client-focused mindset. A passion for fashion and fluency in English are essential, and proficiency in additional languages is an advantage.

Qualifications

• Experienced in managing VIP and international clientele.
• Strong understanding of fashion trends and deep brand awareness of Balmain is a plus.
• Fluent in English; knowledge of additional languages is desirable.

Responsabilités

• Lead the team to achieve sales targets and improve customer service.
• Manage client experience and maintain highest standards.
• Analyze CRM information for client data and communication campaigns.

Connaissances

Leadership

Client Management

Sales Strategy

Communication

Interpersonal Skills

Formation

5 years experience in luxury retail

Outils

CRM tools

Social media platforms

Description du poste

We are looking for a highly motivated retail professional to manage our Flagship store in Mount Street.

As a Store Manager, you will be responsible for :

Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business

Set targets and lead team to achieve sales growth and improvements in level of service

Propose challenges to the team to motivate them to reach their targets

Set actions plan to achieve monthly / annual target while reinforcing sales techniques toward the team

Coach the team to become experts in our product and to deliver ultimate levels of service

Minimize loss by ensuring all loss prevention procedures are followed

Ensure provision of a safe working environment to ensure staff and customer wellbeing

Coordinate all policies and procedures for stock management and deliveries.

Manage client experience ensuring highest standards are met

Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting

Establish a training and development program to support team growth and progression

Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app)

Constantly maintain the visuals guidelines and standards of presentation

Prepare and monitor rolling inventory and annual fiscal inventory

Report activity with qualitative comments and set action plans if needed

Work closely with retail management to ensure client needs are met through all critical functional activities

Help drive relationship with business partners to develop projects and generate new business (Hotels, personal shoppers, influencers, press...)

Analyze CRM information to understand client data and build communication campaigns

Support initiatives and action plans for launches, and new collections

Help develop events and campaigns that will attract new clients and engage existing ones

Prepare client lists and help implement clientelling actions

Perform client insights / analysis and propose specific actions plans to improve performance

Profil

Minimum 5 years of experience as a Store Manager in luxury retail, ideally within Ready-to-Wear (RTW)

Proven ability to lead small teams and deliver results in a high-end, client-focused environment

Strong leadership skills with the ability to motivate, inspire, and develop individuals

Exceptional interpersonal and clienteling skills, with a client-first mindset

High level of professionalism, discretion, and business acumen

Experience managing VIP and international clientele

Strong understanding of fashion trends and styling; deep brand awareness of Balmain is a plus

Results-driven with a focus on KPIs, performance bonuses, and client satisfaction

Fluent in English; a second language such as Russian, Italian, Chinese, Korean, or Arabic is highly desirable

Proficient with CRM tools and social media platforms used in luxury retail