Store Manager

JR France; Les Ulis; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise leader dans le secteur de la beauté recherche un Responsable de Magasin passionné pour son point de vente à Paris. Le candidat idéal devra démontrer une expertise en gestion d'équipe et fournir une expérience client intégrée tout en atteignant les objectifs financiers. Vous serez un ambassadeur de la marque, avec des responsabilités allant de l'encadrement d'équipe à l'analyse des performances. Rejoignez une entreprise qui valorise le développement personnel et professionnel de ses employés.

Qualifications

• Au moins 5 ans d'expérience en gestion de magasin, idéalement dans le secteur du luxe ou de la beauté.
• Capacité à travailler dans un environnement dynamique tout en gérant plusieurs responsabilités.
• Talent naturel pour motiver et développer des équipes.

Responsabilités

• Diriger l'équipe de vente pour atteindre et dépasser les objectifs.
• Analyser les performances du magasin pour proposer des plans de développement.
• Promouvoir une expérience client exceptionnelle et gérer les plaintes.

Connaissances

Leadership

Communication

Gestion du temps

Flexibilité

Résolution de problèmes

Formation

Expérience en gestion de magasin

Maîtrise de l'anglais et du français

Outils

Logiciel de gestion de retail

Microsoft Office

Description du poste

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EU work permit required:

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Job Reference:

173822946433826816032760

Job Views:

2

Posted:

11.06.2025

Expiry Date:

26.07.2025

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Job Description:

Department: Retail

Place of work: Paris

Job type: Full-time

Report to: Retail Manager

Job purpose: As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.

You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives.

You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.

You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.

Key Responsibilities:

Supervising the Business

• Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store
• Analyze performance closely to propose development plans
• Guide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department
• Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships
• Be available on the sales floor, upholding a high level of quality and exceptional customer service
• Achieve store financial targets by tracking store expenditures
• Promote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals

Develop the customer experience

• Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire
• Encourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiences
• Ensure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony”
• Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending
• Take initiative to discover opportunities for acquiring new clients to boost store sales
• Actively resolve any customer complaints to uphold the client relationship with a successful outcome

Team Management

• Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example
• Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client
• Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects
• Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures
• Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes
• Ensure team growth by providing guidance and conducting follow-ups on individual development plans
• Engage and hire top talent from the market through networking and scouting

Store Operations

• Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange
• Guarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements
• Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office
• Give insights and proposals when required to the Visual Merchandising team
• Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client
• Ensure top-quality standards and service throughout store events

These tasks are meant to be suggestive rather than exhaustive.

Qualifications

• Demonstrated experience in retail management or a similar role
• Proficiency in English and French
• Excellent written and verbal communication skills
• Strong leadership and decision-making abilities
• Ability to work in a fast-paced environment and manage multiple responsibilities
• Natural talent for motivating and developing teams
• High level of flexibility and ability to solve problems
• Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays as needed
• Knowledge of inventory management and merchandising
• Familiarity with selling ceremony and client journey/discovery process
• Proficient in Microsoft Office and retail management software
• At least 5 years of experience in store management; luxury retail and/or beauty preferred

Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.