STAGE - Product UX-UI Designer

Group Operations; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join a forward-thinking company as a UX Design & Research Intern, where you'll assist in enhancing user experiences across global products. This role will immerse you in user-centric design practices, allowing you to conduct research, develop user stories, and collaborate with diverse teams. You'll gain invaluable skills in project management and IT operations while working with cutting-edge tools. This internship offers a unique opportunity to contribute to a dynamic environment focused on innovation and growth, shaping the future of user experiences in a global context.

Prestations

E-learning platforms access

Multicultural work environment

Flexible working hours

Qualifications

• Experience in UX design or research projects.
• Strong skills in project management and user community engagement.

Responsabilités

• Enrich user knowledge through feedback and interviews.
• Conduct user research and usability testing.
• Develop UX methodologies and toolkits.

Connaissances

UX Design

User Research

Project Management

Analytical Skills

Communication Skills

Formation

Bachelor's Degree in Design or Related Field

Outils

O365

JIRA

Confluence

ServiceNow

PowerBI

Klaxoon

Description du poste

AXA is becoming a sustainable tech-led company, and at AXA Group Operations, we are a major catalyst for this transformation.

We set the tone by driving the evolution of our insurance business model through technology and innovation, implementing it globally with speed and high-quality advisory.

We are present across 17 countries with highly qualified teams. We leverage technology, data sourcing, security, and investment allocation globally, achieving economies of scale and synergies when necessary.

At AXA Group Operations, we aim to be recognized in three areas:

1. State-of-the-art Data Technology to enhance customer experience
2. State-of-the-art Procurement & Sourcing to improve efficiency and risk management
3. A High-Performing Global Team for stronger partnerships with AXA entities

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries serving 105 million customers, we foster a dynamic and vibrant community. Inclusion and diversity are central to our values, nurturing a culture of respect for each other, our customers, and communities. Joining AXA means belonging, inclusion, and growth—shaping your work and growing your potential by exploring new opportunities and pushing boundaries in critical moments of people's lives. This is your chance to build the future you envision. Know you can.

We bring together the expertise, cultural diversity, and creativity of over 8,000 employees worldwide. We are committed to equal opportunities across gender, LGBT, disability, and diverse origins, promoting Diversity & Inclusion by creating a respectful work environment where individual differences are valued.

The division

Group CIO connects technology with business strategy, defining the technology operating model, setting global and local architecture standards, and leading the development of technology strategies and lifecycle to enable innovation and growth.

The department / team

Identity Global Products (IGP) is a large, global department in AXA Group Operations with 150 team members. It designs, implements, deploys, and operates shared products related to identity & access management for:

• Employees working for AXA
• Users/partners working for AXA's business
• Customer users of AXA

The IT Identity Department safeguards the company's digital identity, ensuring proper access control, maintaining the integrity, confidentiality, and availability of information assets. Having undergone major IT transformations, we aim to be market leaders in practices and technology.

About the job

Job purpose

As an UX Design & Researcher Intern, your main goal is to assist Product Managers, Product Owners, Service Owners, Communication & Event teams, and Product Adoption & Engagement teams for our 6 Global Products, focusing on UX topics such as:

• Enriching our knowledge of users (personas, user stories)
• Continuously improving UX experience by capturing and understanding user expectations and needs
• Fostering a user-centric culture within product teams

Main missions

Your responsibilities include:

• Enriching user knowledge through feedback, interviews, and behavior analysis
• Developing end-to-end user stories and storytelling across multiple products
• Maintaining website content aligned with UX best practices
• Conducting user research and usability testing
• Developing design workflows for efficiency and impact
• Defining Voice of Customer events
• Developing UX methodologies and toolkits
• Coaching product teams on UX research
• Ensuring project communications adhere to UX standards

During this internship, you will develop skills in project management, product management, IT operations, using tools like O365, JIRA, Confluence, ServiceNow, and Klaxoon, and gain knowledge in identity solutions and cybersecurity, analytics, and working in multicultural, international environments. You will also have access to e-learning platforms like LinkedIn Learning.

About you

We seek someone with:

• Previous UX design or research project experience
• Experience creating end-to-end UX processes and workflows
• Skills in Microsoft Office, PowerBI, and familiarity with ServiceNow, JIRA, Confluence
• Knowledge of UX design and research methodologies, Agile frameworks
• Coding experience is a plus
• Ability to manage user communities and engage stakeholders
• Autonomy, initiative, and excellent time management
• Problem-solving skills and technical documentation abilities
• Strong analytical, teamwork, leadership, and communication skills
• Fluency in English; French is a plus
• Attention to detail and creativity in solutions