Stage Customer Success Manager - Italian speaker

Finance Active SAS; Paris; Hybride; EUR 9 000 - 63 000; Plein temps

Résumé du poste

A leading provider of debt management SaaS solutions is seeking a Manager to oversee client portfolios, enhance customer satisfaction, and collaborate with various teams. The role demands strong analytical and communication skills, alongside a customer-oriented mindset. The company offers competitive compensation, flexible work arrangements, and opportunities for professional growth.

Prestations

Competitive compensation

Incentives and bonuses

Flexible work model

Growth and development opportunities

Qualifications

• Open to candidates with relevant experience, including internships.
• Knowledge of interest rate products: loans, swaps, options.

Responsabilités

• Manage the company's client portfolio and support its development.
• Analyze user experience and propose improvements.
• Coordinate and unify work teams.

Connaissances

Communication

Analytical Skills

Organizational Skills

Customer Support

Team Spirit

Formation

Masters in Finance

Outils

Excel

Description du poste

Disclaimer : The base salary range represents the low and high end of Altus Group's Pay Grade Range for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group's total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions aimed at improving debt management and financial risk management, including foreign exchange, investment forecasting, and guarantees. Our solutions are permanently connected to financial markets, enabling monitoring and valuation of positions and simplifying complex operations.

We provide exceptional insights and high-level support to finance teams. Our goal is to increase their operating margins, maximize financial performance, and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

Key Responsibilities

• Manage the company's client portfolio and support its development.
• Support clients and act as their main point of contact. Listen to their needs and handle complaints.
• Oversee the customer retention strategy.
• Monitor action plans, analyze results, and performance indicators.
• Analyze user experience and propose improvements.
• Prepare reports and ensure proactive follow-up to guarantee customer satisfaction and proper solution use.
• Coordinate and unify work teams.
• Support back-office tasks to ensure data quality.
• Collaborate with:
• Sales for upselling/cross-selling opportunities.
• Marketing to identify satisfaction drivers and create success stories.
• Product and R&D for feedback and technical improvements.
• Manage customer requests flow.

Key Qualifications

• Higher education (university or business school), Masters in Finance and/or Banking.
• Open to candidates with relevant experience, including internships.
• Knowledge of interest rate products: loans, swaps, options, etc.
• Good understanding of macroeconomics.
• Proficiency in Excel.
• Strong organizational skills, attention to detail, and ability to manage priorities.
• Strong analytical, writing, and synthesis skills.
• Excellent communication skills, clear and well-structured speech, pedagogical approach.
• Interest and curiosity in software tools.
• Customer-oriented mindset, strong interpersonal skills, ability to build trust-based relationships.
• Team spirit, flexibility, and willingness to support others.

What Altus Group Offers

• Rewarding performance with competitive compensation, incentives, bonuses, and a comprehensive rewards package supporting mental, physical, and financial health.
• Growth and development opportunities, including over 150,000 hours of learning materials via Altus Intelligence Academy.
• Flexible work model with an Activity-Based Work approach, allowing for office-based and remote work.

Altus Group is committed to fostering an inclusive environment, promoting diversity, equity, and inclusion. We encourage candidates from diverse backgrounds and provide accessible application processes. For accommodations, please contact us at [contact info].

We appreciate all applicants' interest. Only those selected for further steps will be contacted. Thank you.

Required Experience

Manager

Key Skills

Anti Money Laundering, Accounts Handling, Account Development, Account Management, Customer Support, Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary : 9000 - 63000