SRE Support Engineer (UK time)

Gigster Inc.; Paris; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Gigster Inc. is looking for SRE Support Engineers based in Europe to work on exciting projects with top-tier international clients. You will tackle complex customer questions, support scalable applications, and leverage your skills in Kubernetes and AWS to ensure operational excellence. If you’re passionate about technology and thrive in dynamic environments, we’d love to hear from you.

Qualifications

• 5+ years experience supporting scalable applications and web services.
• Hands-on with AWS and Kubernetes required.
• Experience in Linux administration and scripting essentials.

Responsabilités

• Work cross-functionally with customers and partners to address complex issues.
• Troubleshoot and resolve container management issues with Docker and Kubernetes.
• Provide feedback to engineering based on customer interaction trends.

Connaissances

Spoken and written English

Problem-solving skills

Technical Support

Troubleshooting experience

Communication skills

Formation

Relevant certifications (CKA, CKAD)

Outils

Kubernetes

Docker

AWS

Terraform

Ansible

Description du poste

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - this is the role for you.

Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

We are seeking SRE Support Engineers based in Europe to work onan exciting project with one of our largest clients.

You would work on United Kingdom Time office hours, so if it makes sense to you, please continue reading our job description!

Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robustlevel ofspoken and written English.
• Several years of experience (ideally 5 or more) insupporting highly scalable applicationsandweb services.
• Experience working with Cloud technologies(AWS mandatory, Google Cloud - nice to have).
• Hands-on experience with open-source technologies such asKubernetesandDocker (mandatory),Spark, andKafka(at least basic knowledge of these two).
• Kubernetes:Extensive experience indeploying,managing, andscalingapplicationsusingKubernetes. Familiarity withHelm,Kustomize, or similar tools.
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Pythonor any similar programming/scripting language), and troubleshooting.
• Networking:Understanding ofnetwork protocols, DNS, load balancing,andrelated technologies.
• Comfortable working witha very technical customer base.
• Comfortable providing awide range of support, fromsimple issue resolutiontoend-to-end onboarding.
• Strong familiarity withmodern server technologiesandarchitectures.
• Strongproblem-solving skills, excellent communication skills,and theability to work collaboratively in a team environment.
• Excellentanalytical capabilities.
• PassionateaboutTechnical Support.
• Strongtroubleshooting experience.
• Ability to work as an independent contractor for a US company

Nice To Have

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience withRelational Database Management Systems.
• Certifications:Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
• Experience withInfrastructure as Code (IaC):Familiarity with tools likeTerraform, Ansible, or Puppet.

Responsibilities

• Workcross-functionallywithcustomers and partnersto addresscomplex customer questionsanddrive incidents to resolution.
• Troubleshoot,isolate,andresolve container orchestration/management issues, specificallyDockerandKubernetes.
• Analyze andcategorizecustomer interaction trendsto provideaccurate and meaningful feedbacktoEngineeringandSRE organizations.
• Build knowledge base articles.
• Participate inpost-mortem reviews, and driveongoing improvement.
• Obsess over minute detailstodrive operational excellencein every aspect of your work.
• Make meaningful and significant contributionsto our client’sdevelopmentofobjectives and goals.
• Work on complex issues,analyzing situations or datathat requirein-depth evaluation.
• Yourexpertise and discretionwill be required tothink outside the boxandresolve highly complex issuescreatively and effectively.
• Work hours are from 8 AM to 5 PM United Kingdom time, Monday to Friday. While there isno on-call, if there’s anymaintenance during the weekendyou will need tobe available,and then you'llget time offto compensate for that.

Recruitment Process

• Technical Assessment (45 mins)
• Technical Interview (60 mins)
• HM Interview (30 mins)
• Client Interview 1 (45 mins)
  • • Client Interview 2 (60 mins)

We strive to move efficiently from step to step so the recruitment process can be as fast as possible.

All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make a difference!

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