Sr. Customer Solutions Manager, ISV - France

Amazon; Courbevoie; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Join Amazon Web Services as a Customer Solutions Manager and guide high-profile clients on their journey to the cloud. In this pivotal role, you will leverage your expertise in IT transformations, ensuring customer success through collaboration, strategic planning, and innovative solutions. Your influence will impact executive-level decisions, while promoting AWS services effectively.

Prestations

Flexible work-life balance

Diversity and inclusive work environment

Qualifications

• Experience leading complex IT/digital/business transformation programs.
• Senior customer-facing experience and excellent communication skills.
• Fluency in French and English, understanding technology trends.

Responsabilités

• Guide AWS customers on their multi-year cloud journey.
• Interface with AWS leadership and foster collaboration.
• Support major workload migrations and execute education plans.

Connaissances

Delivery management

Change management

Problem-solving

Communication

Stakeholder engagement

Formation

Bachelor’s degree in STEM

Outils

AWS/cloud services

SCRUM/Agile/SAFe certification

Description du poste

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for guiding the largest and most complex AWS customers on their multi-year journey to the cloud. In this highly visible role, you will ensure effective collaboration among AWS teams to deliver successful outcomes for the customer.

You will be a key partner to our AWS customers, leveraging your experience with large-scale transformations to assist them in navigating operational, educational, and governance aspects of their AWS cloud adoption.

Your responsibilities include interfacing with AWS customers and leadership, fostering collaboration across account groups (Sales, Support, Solutions Architecture, Professional Services), and supporting major workload migrations. You will translate strategic initiatives into actionable plans, working backwards from key customer milestones. Critical activities include executing education plans, aligning roadmaps with business outcomes, conducting Executive Briefing Sessions, and supporting go-live events.

At AWS, we encourage innovative thinking and ownership. You will bring the best of Amazon to our customers, proactively solving challenges with new ideas, tools, and mechanisms.

Successful candidates will have a strong background in delivery and change management, excellent problem-solving skills, and superior communication abilities at both executive and team levels. You should be capable of gaining stakeholder buy-in, negotiating, and leading teams. Your enterprise experience will help inform decisions and drive secure, robust solutions.

You will evangelize AWS services and influence customer adoption. Passion for delivering excellent customer experiences and inspiring innovation is essential. You should be dedicated to managing your customers’ successful AWS adoption day-to-day.

Are you proactive in engaging and servicing customers? Do you enjoy using technology to solve impactful business problems? Join us and help build the future.

Why AWS

AWS is the world’s most comprehensive cloud platform, trusted by startups and Global 500 companies alike. We continue to innovate, providing a suite of products and services that power businesses worldwide.

About the team

Our AWS for Software and Technology team helps software companies (ISV) harness cloud computing to modernize, grow, and scale their businesses. We support building better applications faster, expanding into new markets, and maintaining high security standards.

Work/Life Balance

We value work-life harmony and offer flexibility to support your success both at work and at home.

Qualifications

• Experience leading complex IT/digital/business transformation or migration programs
• Senior customer-facing experience
• Excellent communication skills, capable of engaging with C-suite/VP level
• Bachelor’s degree in STEM or equivalent experience
• Strong organizational and troubleshooting skills
• Fluency in French and English
• Direct experience with AWS/cloud services
• Understanding of technology trends and software development lifecycle
• PMP, SCRUM/Agile, or SAFe certification preferred

Amazon is an equal opportunity employer. We value diversity and are committed to inclusive hiring. For accommodations during the application process, visit this link.