Sr. Customer Solutions Manager, ISV - France

Amazon; Courbevoie; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A global leader in cloud computing is seeking an AWS Customer Solutions Manager to guide large customers through their AWS adoption journey. The role involves coordinating teams, managing major migrations, and ensuring customer success. Required skills include strong communication, experience in IT transformation, and fluency in French and English. This opportunity promises a dynamic work environment and the chance to influence customer challenges.

Prestations

Mentorship and career growth resources

Work-life balance and flexibility

Qualifications

• Experience leading complex, large-scale IT/digital/business transformation or migration programs.
• Experience in a senior customer-facing role.
• Direct experience implementing AWS/cloud services.

Responsabilités

• Lead and coordinate delivery and change management for large-scale transformation programs.
• Partner with senior customers and communicate effectively at all levels.
• Evangelize AWS services and influence customers to adopt them.

Connaissances

Excellent written and verbal communication skills

Strong organizational skills

Fluency in French and English

Stakeholder negotiation

Team leadership

Formation

Bachelor’s degree in STEM or equivalent

Outils

PMP certification

SCRUM/Agile certification

Description du poste

Overview

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will guide the largest and most complex AWS customers along their multi-year journey to the cloud. You will ensure AWS teams collaborate to deliver outcomes for the customer and act as a critical partner to guide customers through their stages of AWS adoption, navigating operational, educational, and governance aspects of a successful cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration among core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are owned by the CSM and are critical to customer success.

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will help solve customer challenges through new ideas, tools, and mechanisms and bring the best of Amazon to our customers.

Responsibilities

• Lead and coordinate delivery and change management for large-scale IT/digital/business transformation or migration programs.
• Partner with senior customers in a highly visible role and communicate effectively at executive and project-team levels.
• Gain stakeholder buy-in, negotiate, and lead cross-functional teams to achieve outcomes.
• Evangelize AWS services and influence customers to adopt them; contribute to day-to-day management of customers’ successful AWS adoption.
• Translate account plans into executable actions, manage education plans, and support go-live events and executive sessions.

Qualifications

• Experience leading complex, large-scale IT/digital/business transformation or migration programs.
• Experience in a senior customer-facing role.
• Excellent written and verbal communication skills, with ability to deliver information to the C-suite/VP level.
• Bachelor’s degree in science, technology, engineering, math, or equivalent experience.
• Strong organizational and troubleshooting skills with attention to detail.
• Fluency in local language (French) and English.
• Direct experience implementing AWS/cloud services.
• Robust understanding of key technology and market trends.
• Deep knowledge of software development/engineering life-cycle from conception to delivery.
• PMP and/or SCRUM/Agile, SAFe certification.

About AWS

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Our teams work with AWS Professional Services, AWS Training and Certification, AWS Support and Managed Services, and AWS Security Assurance Services, along with AWS Partners and other initiatives. You’ll join a diverse team of technical experts in dozens of countries to help customers achieve more with the AWS cloud.

Team & Culture

AWS for Software and Technology focuses on helping software companies harness cloud computing to modernize, grow, and scale while maintaining high security standards.

Diversity and inclusion are valued. We encourage candidates with varied backgrounds to apply. If your career is just starting or follows a non-traditional path, apply anyway.

Why AWS?

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies.

Additional Information

We offer mentorship and career growth resources to help you develop professionally. We value work-life balance and flexibility in our working culture.

Qualifications (bullet list retained): Experience leading complex, large-scale IT/digital/business transformation or migration programs; Senior customer-facing experience; Excellent written and verbal communication; Bachelor’s degree in STEM or equivalent; Strong organizational skills; French and English fluency; Direct AWS/cloud services experience; Knowledge of technology trends; Software development life-cycle knowledge; PMP and/or SCRUM/Agile, SAFe certified.

Amazon is an equal opportunity employer. If you require a workplace accommodation during the application or hiring process, including support for the interview or onboarding process, please visit the amazon jobs accommodations page for more information. If your country/region isn’t listed, please contact your Recruiting Partner.