Sr. Analyst- Merch Ops Field Execution

Lowe's Companies, Inc.; Nouvelle-Calédonie; On-site; EUR 74,437 - 96,330; Full time

Job summary

Lowe’s Companies, Inc. in Mooresville, NC, is seeking a Merchandising Support Senior Analyst to lead operational strategy across the merchandising organization.

You will act as a SME, advise on projects, and drive process improvements to boost productivity and efficiency. This role requires a Bachelor's degree and 5 years in merchandising or related areas, plus 2 years in communications or project management; strong Power BI, Excel, and Word skills are essential.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Analytics, Communications or related field; or equivalent combination of education and related experience.
• 5 Years Experience in merchandising, retail, merchandising support, store operations or related field.
• 2 Years Experience in either communications, public relations, project management, business operations, labor productivity, engineering, quality, data analytics, statistics, or operations reporting.
• Intermediate Microsoft suite skills: Power BI, Excel, Word, Etc.
• Experience leveraging business insights to develop and lead business solutions that drive results.
• Experience in management of overlapping, complex and cross-functional events and projects.
• Experience optimizing processes to reduce drive productivity, simplicity efficiency and overall satisfaction

Responsibilities

• Plans capacity prioritizes work and develops operational SOPs and drives cross functional awareness and alignment of labor efforts throughout the merchandising organization.
• Offer solutions that drive productivity, efficiency and simplification through understanding of operational activity across the merchandising organization- including operational processes, performance expectations and obstacles, and feedback from key partners.
• Responsible for the timely and efficient execution of the merchandising support strategy via leading processes and projects, creating and maintaining of best practices, and designing of tools and techniques, with limited guidance from the Merchandising Support Manager.
• Reviews and evaluates key processes and performance to identify areas of inefficiency or ineffectiveness and develops recommendations, processes and actions to improve. Owns facilitation of sharing best practices across the team to drive efficiency.
• Owns relationships and collaboration with stakeholders to collect their feedback regarding job tasks, obstacles, opportunities, best practices and ideas, compiling feedback from partners to offer solutions that drive productivity, simplicity and efficiency across the merchandising organization.
• Facilitate alignment with key stakeholders to maintain a thorough understanding of the work, partners, and support needed across the merchandising organization. Provide support and collaborate cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
• Build and utilize qualitative data (focus groups, cross functional council sessions, surveys) and quantitative analytics (financial, payroll, performance reporting) to infer insights, inform business partners across multiple areas of merchandising (IRP, Merch Ops, Global, Core, Pricing, etc), drive action and evaluate performance and drive productivity, efficiency and simplification.
• Establish trust and credibility and promote action and team working during collaborative projects to accomplish organizational goals.
• May direct the work of junior team members on specific projects, provide feedback on tasks and help facilitate communication.

Skills

Analytical skills

Communication skills

Project management

Data analytics

Operations reporting

Education

Bachelor’s degree in Business, Industrial Engineering, Analytics, or Communications

Tools

Power BI

Excel

Word

Job description

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Merchandising Support Senior Analyst role works in one of the functional areas of Merchandising Support to facilitate the operational strategy and serve as subject matter expert of the merchandising organization. The primary purpose of this role is to lead, assess, support/design and implement the merchandising organization’s operational strategy. Responsibilities of the senior analyst include serving as a merchandising subject matter expert, advanced consulting to the business, addressing challenges, executing process and projects, and initiating process improvements that drive merchandising productivity and efficiency within their functional area. Key functional areas within the merchandising support organization include operational support, communications, capacity management, and reporting. Responsibilities may vary based on the area of work.

What You Will Do

• Capacity & Operations Function: Plans capacity prioritizes work and develops operational SOPs and drives cross functional awareness and alignment of labor efforts throughout the merchandising organization.


• Offer solutions that drive productivity, efficiency and simplification through understanding of operational activity across the merchandising organization- including operational processes, performance expectations and obstacles, and feedback from key partners.


• Responsible for the timely and efficient execution of the merchandising support strategy via leading processes and projects, creating and maintaining of best practices, and designing of tools and techniques, with limited guidance from the Merchandising Support Manager.


• Reviews and evaluates key processes and performance to identify areas of inefficiency or ineffectiveness and develops recommendations, processes and actions to improve. Owns facilitation of sharing best practices across the team to drive efficiency.


• Owns relationships and collaboration with stakeholders to collect their feedback regarding job tasks, obstacles, opportunities, best practices and ideas, compiling feedback from partners to offer solutions that drive productivity, simplicity and efficiency across the merchandising organization.


• Facilitate alignment with key stakeholders to maintain a thorough understanding of the work, partners, and support needed across the merchandising organization. Provide support and collaborate cross functionally to effectively deliver projects, best practices, and process improvement initiatives.


• Build and utilize qualitative data (focus groups, cross functional council sessions, surveys) and quantitative analytics (financial, payroll, performance reporting) to infer insights, inform business partners across multiple areas of merchandising (IRP, Merch Ops, Global, Core, Pricing, etc), drive action and evaluate performance and drive productivity, efficiency and simplification.


• Establish trust and credibility and promote action and team working during collaborative projects to accomplish organizational goals.


• May direct the work of junior team members on specific projects, provide feedback on tasks and help facilitate communication.

Minimum Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Analytics, Communications or related field; or equivalent combination of education and related experience. or equivalent years of experience in lieu of education requirement, if applicable


• 5 Years Experience in merchandising, retail, merchandising support, store operations or related field.


• 2 Years Experience in either communications, public relations, project management, business operations, labor productivity, engineering, quality, data analytics, statistics, or operations reporting


• Intermediate Microsoft suite skills: Power BI, Excel, Word, Etc.


• Experience leveraging business insights to develop and lead business solutions that drive results


• Experience in management of overlapping, complex and cross-functional events and projects


• Experience optimizing processes to reduce drive productivity, simplicity efficiency and overall satisfaction

Preferred Skills/Education

• Corporate experience in a large organization, preferably retail


• Understanding of merchandising & store operations


• Advanced Microsoft suite skills: Power BI, Excel, Word, Etc.


• Experience communicating with intent to influence decisions and drive business results

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE®100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, Lowes.com.

Equal Opportunity Employer Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.