Soutien métier ADV

Orange Business; La Tour; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Business Support Specialist to enhance operational efficiency through training and support. You will play a pivotal role in collaborating with teams to diagnose issues, implement solutions, and facilitate continuous improvement. This role offers the opportunity to work in a dynamic environment where your contributions will directly impact the success of operations. If you are passionate about technology, training, and making a difference in a global context, this position is perfect for you.

Qualifications

• Strong knowledge of WIFI GUEST ecosystem processes and tools.
• Ability to design and deliver effective training sessions.
• Proficiency in digital tools and eLearning formats.

Responsabilités

• Provide support to operational teams and resolve complex cases.
• Design training sessions and integrate digital tools.
• Facilitate communication between teams for improved performance.

Connaissances

IT skills

Analytical Skills

Communication Skills

Change Management

Proactive Problem Solving

Formation

Bachelor's degree in Business or IT

Outils

Klaxoon

Digital Training Tools

Description du poste

EVP Video

Company mission statement

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and hone your skills in a field filled with exciting challenges and opportunities.

About the role

Nous recrutons, au sein du département Soutien Métier dans l’entité Support aux Opérations IOO, un(e) soutien métier ADV.

Among the activities inherent to this position:

1. Soutien à froid et à chaud
   • Providing support and close assistance to operational teams and contributing to the resolution of complex cases by coordinating with various stakeholders throughout the customer journey.
   • Detecting recurring difficulties or dysfunctions, analyzing them, and initiating improvement actions.
   • Defining and implementing support actions for the business, individually or collectively (IT skills, processes, technologies, relational posture, etc.) in collaboration with the manager.
   • Contributing to the facilitation of transversal teams, such as ad-hoc groups or task forces, to address identified improvement topics and support the effective implementation of solutions.
   • Playing a key role as a trusted partner to a specific business area, working with operational managers to ensure consistent and adequate team performance; this includes analyzing indicators, proposing improvements, and overseeing the implementation of actions.

1. Formation
   • Designing and delivering training sessions using the most suitable pedagogical methods.
   • Integrating new digital tools and practices into training (agile methods, Klaxoon, quizzes, etc.).
   • Contributing to the digitalization of training content for eLearning formats.
   • Providing coaching to employees on identified points.
   • Supporting operational staff's skill development and reporting to managers.

1. Contribution to Projects (Business and Operational Departments)
   • Participating in continuous improvement cycles of processes and information systems, acting as a liaison between operational teams and business/IT departments, and sharing results with peers.
   • Facilitating communication and collaboration between operational teams and other stakeholders to maximize efficiency and performance.

About you

Responsibilities

Within the Business Support Department of the Support to Operations IOO entity, you will support the ADV operational teams based in IOO, France or internationally, while helping to develop skills related to processes, IT tools, and departmental offerings.

Offer Particularities

A key position at the heart of the Business Support Department's activities:

• Knowledge of WIFI GUEST ecosystem processes, tools, and practices in the Connectivity domain.
• Ability to communicate pedagogically.
• Contributing to diagnosing complex cases.
• Being proactive and proposing solutions.
• Collaborating and working transversally.
• Supporting change management.
• Mastering digital tools.
• An interest in the international environment is appreciated.
• English communication skills (oral and written) are a plus.

Additional information

Equal Employment Opportunity

Regardless of age, gender identity, race, ethnicity, religion, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance, we promote diversity within our teams as it is a strength and a driver of innovation. Orange Group is a disability-friendly company and an equal opportunity employer: please share any specific needs you may have.