Solutions Engineer - Mobile application

TN France; Orléans; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Join a forward-thinking company as a Solutions Engineer specializing in mobile applications. This role offers the chance to be a technical trusted advisor, guiding customers through the implementation of innovative digital card solutions. Collaborate with diverse teams to ensure successful deployments while enhancing your skills in a dynamic environment. With a focus on customer satisfaction and technological advancement, this position is ideal for those passionate about making a significant impact in the mobile application space. If you thrive in a collaborative setting and are eager to contribute to groundbreaking projects, this opportunity is perfect for you.

Qualifications

• 5+ years of experience as a Systems Engineer or in a similar role.
• Experience in mobile application software development and customer-facing roles.

Responsabilités

• Serve as a technical advisor during implementation and support.
• Assist with development, integration, and deployment of DCS products.

Connaissances

Mobile Application Development

Customer-Facing Skills

Technical Troubleshooting

Integration and Deployment

Fluency in English

Fluency in French

Formation

Bachelor's Degree in Computing Science

Bachelor's Degree in Engineering

Bachelor's Degree in Mathematics

Outils

SDKs

APIs

Helpdesk Software

Description du poste

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Solutions Engineer - Mobile Application, Orleans

Client: Entrust France S.A.S.

Location: Orleans, France

EU Work Permit Required: Yes

Job Reference: 3246ddef4732

Posted: 25.04.2025

Expiry Date: 09.06.2025

About Entrust

Entrust is committed to creating a more connected, mobile, and secure world. We support government agencies, enterprises, and financial institutions across over 150 countries, providing innovative solutions for identity, payment, and data security. We value diversity, inclusion, and the unique perspectives each individual brings.

Position Overview

We are seeking a Solutions Engineer to be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS). The role involves being a technical trusted advisor during customer onboarding, supporting the entire lifecycle from implementation to support, and collaborating with sales, R&D, and project teams to ensure successful deployment.

Responsibilities

• Serve as the technical trusted advisor during implementation, working closely with project managers.
• Assist customers with development, integration, deployment, and installation of DCS products.
• Coordinate with project teams to deliver projects on time.
• Support technical aspects of projects, including ecosystem integration and SDK/API development.
• Lead resolution of deployment issues and escalate as needed.
• Maintain tickets and knowledge base articles via helpdesk software.
• Provide remote and on-site training/support on SDK & API integration in mobile/web banking applications.
• Design user manuals and training materials.
• Configure customer environments in the Entrust cloud.
• Propose improvements to processes, tools, and new product features.
• Review impact of new releases on customer implementations.

Basic Qualifications

• Experience in mobile application software development.
• Bachelor’s degree in computing science, engineering, mathematics, or related field.
• Fluency in English and at least one other language (French, Spanish, Arabic).
• Customer-facing skills and a passion for technology and innovation.
• Experience handling complex customer tickets as an escalation point.

Preferred Qualifications

• Experience with tokenization platforms (MDES, VTS) and financial payment technology.
• Cloud deployment experience.
• Knowledge of Mobile SDKs, Web services, and APIs.
• Experience with on-site installation, integration, and customer education.
• Post-deployment support and opportunity identification skills.
• Technical troubleshooting across servers, networks, OS, databases, hardware, and scalability issues.

Additional Requirements

• Minimum of 5 years of relevant experience as a Systems Engineer or similar role.
• Ability to travel up to 40%.
• Business acumen and excellent communication skills.

Entrust is an Equal Opportunity Employer that values diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.