SOLUTION ENGINEER (F/H)

STATION F

Paris

Hybrid

EUR 60,000 - 70,000

Full time

16 hours ago

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Benefits offered by this job

7 semaines de congés

Couverture santé Alan 100%

Tickets repas Swile 10€ par jour

Télétravail partiel jusqu’à 2 semaines

Présence sur site à Paris 3 jours/semi

Quartier onsite trimestriel et offsite

Job summary

Fabriq est une solution de pilotage d'atelier qui aide les équipes de production à atteindre leurs objectifs. En tant que Solution Engineer, vous serez le référent technique pour les intégrations, du premier échange client à une connexion stable et opérationnelle.

Vous animerez des ateliers avec les équipes IT et opération et contribuerez à l'évolution des blueprints et playbooks. Poste basé à Paris, hybride, avec déplacements ponctuels.

Qualifications

4–8 ans d'expérience en Solution Engineer SaaS avec intégration industrielle
Connaissance API (REST) et mapping de données
Maîtrise SSO (SAML/OIDC) et environnements enterprise
Capacité à discuter objets métier ERP/CMMS et patterns d'intégration
Animation d'ateliers avec IT et opérations
Maîtrise du français et de l'anglais

Responsibilities

Pré-ventes: conduire la découverte technique et qualification d'intégration
Implémentation: animer ateliers d'intégration avec les équipes IT
Support: traiter les tickets d'intégration escaladés
Élaborer et faire évoluer les playbooks et blueprints d'intégration
Travailler avec l'écosystème produit et PM sur les besoins terrain

Skills

APIs REST

Data mapping

SSO (SAML/OIDC)

Animation d'ateliers

Français & Anglais

Education

Master

Tools

Power Automate

Workato

Power BI

Job description

About

Fabriq est la solution innovante de pilotage d'atelier qui améliore la productivité des équipes de production. Fabriq rassemble et digitalise tous les outils de votre système d'excellence opérationnelle (AIC, plans d'actions, tour de terrain et audits, résolution de problèmes, management visuel et KPI). Nous sommes rentables depuis 2024, avons levé 26M€ au total (dont 22M€ en juin 2025 auprès d'Expedition Capital), et équipons plus de 700 sites dans 43 pays pour des clients comme Danone, LVMH et Scania. L'équipe compte 110 collaborateurs. Grâce à Fabriq, les équipes de production peuvent gagner en efficacité, résoudre les problèmes deux fois plus vite et améliorer l'efficience de 2 à 5% en capitalisant sur les données terrain.

Job Description

Fabriq is a Daily Management Solution that helps manufacturing and logistics organizations meet their daily performance targets, drive continuous improvement, and scale operational excellence. Deployed in 55+ countries and used by 70k+ users, Fabriq supports organizations across all maturity levels, from SMBs to global industry leaders such as John Deere, Safran, LVMH, Danone and Medtronic. Our customers run Fabriq alongside their own systems: ERP, maintenance software (CMMS), BI tools, identity providers. How well Fabriq connects to these systems increasingly decides deals and drives adoption at scale. This is a new position. You will be our first Solution Engineer and the technical reference for customers on integrations, from the first enterprise conversation to a live, stable connection. You will join the Professional Services team and report to Gilles Ricard, Head of Professional Services, with a dotted line to Jules (Customer Care) for technical topics. You will work daily with Sales, Customer Success, Customer Care and the Product Ecosystem team, which builds our API and connectors.

In a nutshell

Make integrations a reason customers choose Fabriq, not a blocker.
Get every customer that needs integrations to a live, stable connection, quickly and without relying on the product team.
Turn field knowledge into reusable assets (blueprints, playbooks) and into clear input for the product roadmap.

Broadly speaking

Pre-sales: lead technical discovery and integration qualification on Enterprise deals, alongside Account Executives.
Implementation: run integration workshops with customer IT teams, share our integration blueprints, and guide customers on architecture choices.
Customer builds: support customers while they build their integrations on our public API, connectors and automation tools (Power Automate, Workato).
Support: handle integration escalations once Customer Care has triaged them. Route bugs to the product team through the standard process.
Offer: contribute to our integration services offer, its pricing and packaging, with the Head of Professional Services.
Field feedback: bring qualified integration needs (customer, ARR, number of customers affected) to the Ecosystem Product Manager, who owns the roadmap, and turn release documentation into playbooks.

On a day-to-day basis

Discovery calls and architecture reviews on Enterprise opportunities
Integration workshops with newly signed customers
Escalated integration tickets coming from Customer Care
Updates to integration playbooks, blueprints and the Integration Academy
Regular sync with the Ecosystem PM on field needs and upcoming releases

Preferred Experience

Your profile to make this a success

Must-have

4-8 years of experience as a Solution Engineer at a SaaS vendor with a strong integration component, ideally in industrial software (CMMS, MES, field service). Integration consultants who later joined a software vendor are welcome too.
Hands-on knowledge of APIs (REST, webhooks) and data mapping: you can debug an API call, write small demo or reproduction scripts, or build a Power Automate flow.
Operational experience with single sign-on (SAML, OIDC, Entra ID, Okta), which comes up in every Enterprise deployment.
Ability to discuss ERP and maintenance software (CMMS) business objects and integration patterns with an SAP architect, without needing to configure them.
Ability to lead workshops with IT and operations teams, from a plant to a group IT department.
Fluent French and English.

Nice-to-have

Background in industrial software (CMMS, MES, field service).
Experience with automation and integration platforms (Power Automate, Workato) and BI tools (Power BI).
Exposure to industrial or manufacturing environments.

This will be important to your job, we'll teach you what you're missing

Shop floor operations and our customers' industrial context.
Fabriq's product, data model and integration framework.
Our Professional Services methodology and playbooks.

We kindly advise you to think twice before applying if…

You prefer pure pre-sales or pure support. This role covers the full customer journey.
You are not able to work on-site in Paris regularly.
You are not fully comfortable working in both French and English.

What we offer

60-65K€ package
7 weeks PTO
100% Alan health coverage, zero copay
10€ Swile meal vouchers per worked day
Up to 2 weeks/year work-from-anywhere
3 days/week onsite in Paris (10e), 2 days remote
Quarterly onsites
Annual offsite

Recruitment Process

Process

Four steps.

Talent screen (30 min) - presentation of Fabriq and check of mandatory skills
Business case & technical interview (1h45) - with Jules and Thibaud: integration discovery and architecture proposal for a fictional enterprise customer, technical deep dive on integration skills, and your questions
Meet the team - informal exchange with the people you will work with daily
Co-founders - interview with Octave or François

Additional Information