Solution Engineer / Business Analyst

CYCLAD FRANCE; Lyon; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

CYCLAD FRANCE is seeking an Application Support & Incident Management specialist to manage Level 3/4 incidents, analyze issues across the platform, and coordinate corrective actions. You will work on SQL-driven data analysis, Java-based components, and collaborate with teams in France and Poland to ensure system reliability.

Responsibilities include testing, validation of changes before production, and contributing to the ongoing improvement of application processes and architecture.

Qualifications

• Must have strong SQL skills and experience with Java applications.
• Putty experience is a plus and beneficial for accessing remote systems.
• Ability to analyze incidents and translate business requirements into technical actions.

Responsabilités

• Handle Level 3 and Level 4 incident tickets.
• Analyze functional and technical issues impacting the application.
• Perform investigations across the application, databases, and related interfaces.
• Identify root causes and coordinate corrective actions.
• Communicate with business and technical stakeholders.
• Gather and analyze business requirements for functional improvements.
• Develop detailed functional specifications.
• Perform technical analysis of incidents, defects, and enhancements.
• Create technical specifications and run data analysis via SQL.
• Contribute to continuous improvement of application architecture and support processes.
• Design and execute test scenarios.
• Run functional, integration, and regression testing campaigns.
• Validate delivered solutions before production deployment.

Connaissances

SQL

Java

Putty

Description du poste

OEM Trucks dans un contexte international Activités sur le Dealer Management System pour une marque du groupe
Equipe d'environ une dizaine de FTE
Collaboration France / Pologne en interne
Contrat de RUN
MISSION : Application support and incident management Functional Analysis for specifications Data analysis and SQL queries Testing and validation COMPETENCES : Must have : SQL ++ Must have : Java + Nice to have : Putty ++

Application Support & Incident Management :

• Handle Level 3 and Level 4 incident tickets.

• Analyze functional and technical issues impacting the application.

• Perform investigations across the application, databases, and related interfaces.

• Identify root causes and coordinate the implementation of corrective actions.

• Communicate effectively with both business and technical stakeholders.

Functional Analysis :

• Gather and analyze business requirements.

• Develop a strong understanding of the business processes supported by customer.

• Produce detailed functional specifications.

Technical Activities :

• Perform technical analysis of incidents, defects, and enhancement requests.

• Contribute to the creation of technical specifications.

• Conduct data analysis and execute SQL queries.

• Contribute to the continuous improvement of application architecture and support processes.

Testing & Validation :

• Design and prepare test scenarios.

• Execute functional, integration, and regression testing campaigns.

• Validate delivered solutions before production deployment