Solution Architect Salesforce CRM

Uprizon; France; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Une entreprise de conseil dynamique recherche un consultant Salesforce expérimenté pour mener des missions d'implémentation CRM. Vous interviendrez dans la gestion de projets complexes visant à transformer l'expérience client. Le candidat idéal dispose d'au moins 3 ans d'expérience, d'une connaissance approfondie des processus de vente et de service client, et est maîtrise des outils Salesforce. Nous offrons une culture collaborative, des perspectives de carrière personnalisées et des avantages compétitifs.

Prestations

Couverture santé à 80%

Primes de performance

Plans d'épargne

Remboursement des frais de télétravail

Qualifications

• Expérience d'au moins 3 ans dans l'implémentation de Salesforce CRM.
• Connaissance avancée des processus de vente, service client et marketing digital.
• Maîtrise parfaite de l'anglais et du français, à l'oral comme à l'écrit.

Responsabilités

• Gestion des projets Salesforce, suivi des plannings et livrables.
• Mise en œuvre de projets Salesforce complexes et intégrés aux systèmes d'information des clients.
• Formation des utilisateurs et gestion du changement.

Connaissances

Salesforce CRM

Gestion de projet

Service client

Marketing digital

Langues (Français, Anglais)

Formation

Diplôme d'une école de commerce ou d'ingénieur

Outils

Outils bureautiques

Description du poste

Uprizon advises the senior management of large French and international companies, as well as SMEs and non-profit organizations, delivering high-value services with a high level of commitment. Guiding them over time, we assist them in developing their strategic directions and implementing them from both an organizational and operational perspective. We deliver digital transformation programs that significantly enhance their performance.

At Uprizon, you will appreciate…

• Flexibility in the organization and a work environment that isboth adaptable and supportive
• Tailored career paths, mentorship, and fast-tracked career progression
• Compensation and benefits offered: 80% coverage of health insurance, performance-based bonuses, savings plans, and reimbursement of remote work expenses
• Recognition of colleagues’ contributions beyond their core role: referrals, networking, business development, etc.
• Collaboration with recognized Salesforce experts since 2008, who have delivered large-scale digital transformation programs

We are very attentive to our clients, and equally so to our colleagues, working in a culture of trust and kindness. Committed to our social and environmental impact, we also take action to support youth integration into the workforce, gender equality and women’s career transitions into tech, as well as reducing our carbon footprint and contributing to climate and biodiversity efforts.

Profile

Within multidisciplinary teams at our clients, you will lead Salesforce consulting and implementation missions on complete project cycles. As a key player in our clients' digital transformation, you identify business issues and translate them into integrated Salesforce solutions. Your scope of intervention includes:

• Project management, monitoring of schedules and deliverables, risk management, project reporting.
• Team management (on-site / remote / nearshore).
• Framing, client workshop facilitation, gathering and formalization of needs, modeling of target processes.
• Design of Salesforce CRM, design papers and patterns, specification writing, demonstration of prototypes.
• Submission of recommendations and best practices concerning customer and user experience, business processes, functional architecture, and tool adoption.
• Implementation of complex Salesforce projects, multi-cloud and integrated with clients' IS.
• Extension of CRM through the implementation of AppExchanges and partner solutions.
• Supervision of the drafting and execution of test scenarios.
• User training and change management.
• Contribution to pre-sales and technological watch around Salesforce solutions.
• Mentorship and coaching of less experienced colleagues.

Graduate of a leading business or engineering school, you wish to pursue your professional career in the consulting world. You have a penchant for digital and new technologies and are naturally curious. Dynamic and demanding environments stimulate you.

Required skills

• You have at least 3 years of experience in Salesforce CRM implementation.
• You have advanced knowledge of sales, customer service, and/or digital marketing processes.
• You have good proficiency in both French and English, both spoken and written.
• You have perfect mastery of office tools.
• You hold one or more Salesforce certifications.

Personal qualities

• You are curious, autonomous, and capable of quickly acquiring new responsibilities.
• You are recognized for your rigor and organization and have a good analytical and synthetic mind.
• You have a team spirit and demonstrate interpersonal ease.
• You are highly committed to the success of projects and missions.
• You are customer-oriented and have strong communication skills.
• You have a strong ability to adapt.