Software (Technical) Support Engineer

TN France; Grenoble; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

An established industry player in semiconductor technology is seeking a Software (Technical) Support Engineer to join their dynamic team in Grenoble. In this pivotal role, you'll troubleshoot software systems, engage with customers, and provide essential training on high-value products. Your expertise will help ensure seamless software installations and validations, contributing to the success of cutting-edge technologies like smartphones and solar panels. If you're passionate about problem-solving and customer support, this is an exciting opportunity to make a significant impact in a forward-thinking company.

Qualifications

• Basic understanding of software test simulation and documentation.
• Experience with customer relationship development and service excellence.

Responsabilités

• Troubleshoot software systems and provide rapid resolutions.
• Install and configure software on various tools and document procedures.
• Engage with customers and provide ongoing training for technical products.

Connaissances

Software Troubleshooting

Software Installation

Customer Engagement

Project Management

Problem Solving

Communication Skills

Formation

Bachelor Degree in Computer Engineering

Master Degree in Electronic Engineering

Master Degree in Automation Engineering

Description du poste

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Software (Technical) Support Engineer, Grenoble

Client: Applied Materials

Location: Grenoble, France

Job Category: Other

EU work permit required: Yes

Job Reference: ef44d10e99d2

Job Views: 2

Posted: 03.05.2025

Expiry Date: 17.06.2025

Job Description:

Applied Materials, an American multinational with Headquarters in Santa Clara - Silicon Valley California, is the world’s leading company in the supply of innovative machinery, services, and software used in Semiconductors’ production, flat screen monitors, and within the Photovoltaic-Solar sector.

Our technologies contribute to making products such as smartphones, flat-screen TVs, solar panels, and A.I. increasingly accessible to consumers and traders around the world.

We are looking for a Software (Technical) Support Engineer to join our team in Crolles, France, supporting our PDC tools.

Key Responsibilities

1. Software System Troubleshooting – Microsoft/Networking/Applications (Analyze reported problems & validate solutions; provide troubleshooting plans to discover root cause; deliver rapid resolution on systemic issues)
2. Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high-value problems (HVP), systematic bugs, or software failures.
3. Software Installation & Imaging (Install & configure software & images on ELS / NPI / FIF tools; document & perform first-of-a-kind installs on HVM tools; develop & train on software procedures)
4. Software Test & Validation (Collect & incorporate customer-specific test scenarios; construct simulators for testing & troubleshooting; execute test plans to validate software releases)
5. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
6. Participate in product design, testing, and documentation reviews as appropriate. Attend user conferences.
7. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
8. Attend AMAT classes in designated product lines and external classes for third-party software.
9. Customer Engagement & Training (Foster customer trust in AMAT software; consult on Factory Automation scenarios; resolve questions on tool operations & settings)
10. Provide ongoing training to customers and customer engineers (CE) for technical products and systems issues.
11. Assist in analyzing customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.
12. Assist in training junior engineers in departmental procedures, corporate procedures, and detailed product operation.

Qualifications include a basic understanding and working experience in software test simulation, scripts, requirements, execution, documentation, test cases, and related areas. Additional competencies include service excellence, project management, problem solving, customer relationship development, and communication skills.

Educational requirements: Bachelor or Master Degree in Computer Engineering, Electronic Engineering, or Automation Engineering.

Experience: 2-4 years.

Travel: 25%, mainly in Europe, with headquarters in the US.