Software Security Manager

Ingenico Group; Alixan; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a dynamic customer service team at a leading global company, where your proficiency in French and English will be key. This role offers you the chance to grow in a multicultural environment, providing exceptional support to customers while developing your skills through continuous training. With a focus on collaboration and innovation, you'll thrive in a workplace that values your contributions and offers stability. If you're ready to take your career to the next level in a supportive and engaging atmosphere, this opportunity is perfect for you.

Prestations

Private Healthcare Insurance

Paid Professional Technical Training

Monthly Performance-Based Bonuses

Continuous Learning Opportunities

Safe and Friendly Work Environment

International and Multicultural Environment

Qualifications

• Fluent in French and intermediate English required for effective communication.
• Previous customer service experience preferred for this role.

Responsabilités

• Respond efficiently to customer inquiries and maintain technical knowledge.
• Log calls accurately and manage administrative tasks responsibly.

Connaissances

Communication Skills

Customer Service Experience

Proactive Approach

Self-Organization

Ability to Work Under Pressure

Adaptability

Formation

C1 Level French

B1 Level English

Outils

Microsoft Office Pack

Description du poste

Description de poste

Customer Service

Learn, Lead & Grow at Sitel Group

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands to build stronger relationships with their customers.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

Your future project : join our French Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include :

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Recognize when a problem / query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have :

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment

Join the #SitelLife

Tipo de emprego : Em tempo integral