Social Media Content Specialist - Bilingual English/French

Dentsu Aegis Network; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Join a dynamic team at a forward-thinking company that specializes in social media management. As a Social Media Content Specialist, you will engage with audiences and craft compelling content that reflects brand voices across various platforms. This fully remote role offers a unique opportunity to work in a collaborative environment that values creativity and individual contributions. With flexible shifts and a commitment to diversity, this position is perfect for those who thrive in a fast-paced setting and are passionate about connecting brands with their communities. If you are ready to make an impact, this is the place for you.

Qualifications

• Bilingual in English and French with exceptional writing skills.
• Experience in social media moderation and content creation.

Responsabilités

• Moderate and respond to comments on clients' social media.
• Craft engaging content to boost audience participation.

Connaissances

Exceptional written communication

Customer service skills

Social media engagement

Content creation

Fluency in English and French

Outils

Facebook

Instagram

Description du poste

Job Description:

ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

Want to join the team? We are looking for bilingual Social Media Content Specialists that are available to work a combination of shifts, including days - 7AM to 3PM CEST and evenings - 3PM to 11PM CEST throughout the week AND on weekends, to join our growing team.

What awaits you?

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
• Provide our clients’ audience with an excellent experience through the clients’ social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications - What You'll Bring:

• Exceptional written communication (spelling, grammar, syntax, etc.) in English AND French. Native fluency in both languages required. Fluency in additional languages an asset.
• Open and flexible availability, with NO limitations, to work a combination of the eight-hour shifts throughout the week AND weekends.
• Professional experience moderating and engaging across all social media platforms.
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

Additional Information

The hourly pay range for this position is $12 - $17 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills. We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process. ICUC thanks all applicants, however only those who qualify for next steps will be contacted. #LI-ICUC #LI-Remote #LI-LG1

Location: Paris

Brand: ICUC

Time Type: Full time

Contract Type: Permanent