Snr. Technical Account Manager, EMEA-ISV France

TN France; Courbevoie; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

Join a leading organization within the cloud computing sector as a Senior Technical Account Manager. In this dynamic role, you'll engage with Independent Software Vendors to help them leverage AWS services effectively. Your expertise will guide customers through their cloud adoption journey, ensuring their environments remain healthy and optimized. With a focus on building strong relationships and providing strategic technical guidance, this position offers a unique opportunity to influence decision-making at the highest levels. If you're passionate about technology and customer success, this role is perfect for you.

Prestations

Flexible working hours

Mentorship programs

Diversity and inclusion initiatives

Career growth opportunities

Work-life balance initiatives

Qualifications

• Experience in a similar role as a Technical Account Manager or Consultant.
• Ability to juggle tasks and projects in a fast-paced environment.

Responsabilités

• Guide and consult customers to maximize the value of AWS services.
• Develop trusting relationships with customers and understand their needs.

Connaissances

Technical Account Management

Cloud Technologies

Customer Engagement

Problem Solving

Communication Skills

Project Management

Formation

Bachelor's Degree in Computer Science or related field

Experience in a similar role

Outils

AWS Services

Scripting & Automation Tools

Container Technologies

Description du poste

Social network you want to login/join with:

Snr. Technical Account Manager, EMEA-ISV France, Courbevoie

Client:

AWS EMEA SARL (France Branch)

Location:

Courbevoie, France

Job Category:

-

EU work permit required:

Yes

Job Reference:

a4352eda1155

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?

As a Senior Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The Sr. TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a Senior TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities:

1. Guide, consult, provide technical guidance and advocate for the customer within AWS
2. Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
3. Develop trusting relationships with customers, understanding both their business needs and technical challenges
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
5. Consult with a range of stakeholders from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. Proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life:

See what the team say about their roles:

See our customer testimonials

About the team:

Diverse Experiences:

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS:

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance:

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications:

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
• Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML
• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level
• Ability to juggle tasks and projects in a fast-paced environment
• Languages : English and French

Preferred qualifications:

• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
• Track record in influencing management in technical, operational and strategic decisions
• Experience in operational services or support environment
• Hands-on experience with AWS services and/or other cloud offerings
• Experience with SaaS, multi-tenant architectures and deployment automation is a plus

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.