Ski Season Winter 1920 Skibound Hotel Manager

Thomas Cook; Chamonix-Mont-Blanc; Sur place; EUR 25 000 - 45 000; Plein temps

Résumé du poste

Une entreprise dynamique offre une opportunité passionnante pour un gestionnaire d'hôtel dans les Alpes françaises. Vous serez le moteur de votre équipe, motivant le personnel à exceller tout en assurant un service client exceptionnel. Ce rôle varié comprend la formation des employés, la gestion des opérations quotidiennes et la collaboration avec les chefs de département pour maintenir les standards de l'hôtel. Avec un environnement de travail stimulant et des opportunités de développement, cette position est idéale pour ceux qui souhaitent faire partie d'une équipe dédiée à offrir des expériences inoubliables aux clients. Rejoignez-nous pour un hiver mémorable et enrichissant!

Prestations

Équipement de ski et forfait de remontées mécaniques

Hébergement fourni

3 repas par jour, 7 jours par semaine

Voyage organisé vers et depuis la station

Opportunités saisonnières supplémentaires

Qualifications

• Expérience antérieure en gestion dans l'industrie hôtelière.
• Capacité à travailler sous pression tout en maintenant la satisfaction client.

Responsabilités

• Responsable de la gestion quotidienne de l'hôtel et de l'équipe.
• Maintenir un service client exceptionnel et gérer les plaintes escaladées.
• Collaborer avec les chefs de département pour assurer la précision des comptes.

Connaissances

Gestion d'équipe

Service client

Formation du personnel

Gestion des opérations

Résolution de conflits

Formation

Expérience en gestion hôtelière

Description du poste

Le Grand Fromage…

A Winter season with Skibound is like no other. Offering a unique ski experience to budding skiers from all over the world, school and youth groups are at the heart of what we do. You will be based at one of our 5 lively club hotels across three resorts in the French Alps, home to some of Europe’s best skiing and après – Alpe D’Huez, Les Menuires and Serre Chevalier.

The low down…

As a hotel manager you will be responsible for the day to day running of the hotel. You will be the driving force in your team, motivating your staff to excel and deliver outstanding results. This is a varied role but some of your duties and responsibilities will include:

1. Staff training and development
2. Implementing and creating staff rotas
3. Maintain excellent customer service including escalated customer complaints
4. Liaise with UK-based HR team to operate in line with company policies (payroll, disciplinary procedures, staff welfare)
5. Collaborate with department managers (eg. Head Chef) to ensure that stock takes, and accounts are accurate and in line with the budget
6. Drive sales across all areas including bar and après ensuring all monies taken on behalf of the company are managed appropriately
7. Adhere to company procedures and work within operational and local authority guidelines
8. Maintain high standards of health and safety throughout the hotel

We are firm believers of “team work makes the dream work” so rolling up your sleeves and supporting your team mates in other areas of the hotel will also form a big part of your role.

What we’re looking for

We are looking for someone with previous management experience within the hospitality industry, who is ready to emulate the Skibound brand and ethos. You will need to be an effective team manager through leading by example with high levels of enthusiasm and a passion for achieving results, whilst being happy to roll your sleeves up and get stuck in with some of the day to day tasks. You will need to have the ability to work under pressure and manage a high work load whilst ensuring that customer satisfaction is achieved across all departments.

What’s in it for you

1. Ski equipment and lift pass (we’ll even sort your insurance!)
2. We are proud to say we offer our staff one of the most competitive pay and packages in this industry!
3. Accommodation – we’ve got it covered!
4. 3 meals a day, 7 days a week – just what you need after an afternoon on the slopes
5. Organised travel to and from resort
6. Further seasonal opportunities with us and our sister brands, Travelbound and JCA