Services Coordinator (English & French speaking)

TN France; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Services Coordinator fluent in English and French to manage scheduling for product-related services across the EMEA region. This role requires a proactive individual who can efficiently handle multiple tasks and adapt to changing priorities. The ideal candidate will possess strong communication skills and a solid understanding of IT services. Join a collaborative team where your contributions will directly impact service delivery and customer satisfaction. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Ability to work efficiently in a fast-paced environment.
• Self-starter capable of initiating corrective actions independently.

Responsabilités

• Organize activities of Delivery Consultants to meet service levels.
• Ensure compliance with established business practices.

Connaissances

Verbal and written communication in English

Verbal and written communication in French

Microsoft Office proficiency

Conflict management skills

Ability to prioritize tasks

Experience in IT services

Outils

Microsoft Excel

Description du poste

Services Coordinator (English & French speaking), Paris

Client: Dynatrace

Location: Paris, France

Job Category: Other

EU work permit required: Yes

Job Reference: 25b3a92a3780

Job Views: 1

Posted: 03.05.2025

Expiry Date: 17.06.2025

Job Description

The services coordinator is responsible for scheduling product-related services for the EMEA ACE - services division. The coordinator works closely with the EMEA Regional Services Managers on incoming region requests. Requests are to be fulfilled in a timely and accurate manner, ensuring skill requirements and efforts are matched to a resource’s skills, availability, location, and customer needs. Additionally, the Services Coordinator must have a general understanding of Dynatrace Services offerings to ensure goals are achieved.

Qualifications

• Ability to work efficiently in a fast-paced environment with flexibility.
• Self-starter capable of identifying problems and initiating corrective actions independently.
• Proven ability to prioritize multiple conflicting tasks with deadlines.
• Conflict management skills and the ability to work within organizational structures to seek help when needed.
• Structured focus with agility to adapt to changing priorities.
• Excellent verbal and written communication skills in English, French, and preferably Spanish.
• Proficient in Microsoft Office, especially Excel, with in-depth experience.
• Experience working in an IT services environment.

Additional Information

Key Activities:

• Organize the activities of Delivery Consultants to meet billable utilization goals and service levels.
• Ensure compliance with established business practices.
• Analyze and plan work schedules to minimize travel distances for the field workforce.
• Adjust work schedules based on customer demands, priorities, and capacity changes.
• Monitor weekly time conformance for billing, utilization, and revenue recognition.
• Provide exceptional customer service through internal and external communication.
• Coordinate with customers and Delivery Managers to accommodate reschedules.
• Guide the team on modifications to business practices, processes, and procedures.
• Define and meet workflow and escalation processes, identifying areas for improvement and implementing solutions.