Servicenow Technical Lead – Csm / Global Travel Company / 100% Remote

buscojobs España; Lyon; À distance; EUR 60 000 - 85 000; Plein temps

Résumé du poste

A leading IT talent company is seeking an experienced ServiceNow Technical Lead to enhance their Digital Transformation area. This role involves guiding development teams and delivering high-quality ServiceNow CSM implementations. The position offers a fully remote work mode and the chance to implement innovative ideas.

Prestations

Incredible working environment!

Opportunities to implement ideas!

Be part of a talented team!

Qualifications

• 8+ years hands-on experience with ServiceNow CSM and/or ITSM.
• Strong knowledge of Case, Incident, Request management.
• Excellent English skills and ability to work in distributed teams.

Responsabilités

• Translate user stories into ServiceNow features.
• Collaborate with architects on design and support.
• Deliver ServiceNow CSM implementations.

Connaissances

ServiceNow CSM

Incident Management

Request Management

Data Integrations

UI Customization

Description du poste

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas :

1. DECSKILL TALENT: providing our customers with an extension of their IT teams in technological aspects.
2. DECSKILL BOOST: specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and speed.
3. DECSKILL CONNECT: offering consulting services, and the implementation and management of IT infrastructures.

Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business transformation.

What are we looking for?

Our IT Service Management unit is growing, and we are seeking an experienced ServiceNow Technical Lead.

Your role involves supporting the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project :

You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry.

The ServiceNow Technical Lead will document high-level designs of complex solutions and guide less experienced developers in best practices.

What will be your responsibilities?

• Translating user stories into ServiceNow features, focusing on minimizing customizations.
• Collaborating with the ServiceNow Architect and other tech leads on design, development, and support, employing best practices.
• Delivering ServiceNow CSM implementations, including core platform, portal enhancements, and data integrations.
• Reviewing and optimizing implementations for performance, scalability, and security.
• Developing enhancements identified during UAT and reviewing existing designs for improvements.
• Ensuring overall delivery quality and adherence to best practices.

Technical & Functional Experience :

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Strong knowledge of Case, Incident, Request management, and Service Catalog setup.
• Experience with portal management, UI customization, and platform features like CMDB.
• Experience with integrations using scripted APIs and Integration Hub.
• Knowledge of Workspaces, UI Builder, Flow Designer.
• Knowledge of FSM or ITAM is a plus.
• Excellent English skills; ability to work across distributed teams.

What can we offer you?

• Be part of a talented team!
• Incredible working environment!
• Full remote work mode!
• Opportunity to implement your ideas!

Location : Ideally Spain or Portugal

Do you want to know more?

We value your talent and encourage growth. If you're eager to develop professionally, apply now.

In the Decskill team, we are looking for you!

• Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.