ServiceNow Solution Architect - ITSM, ITOM H / F

Tata Consultancy Services; Puteaux; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Tata Consultancy Services (TCS) recherche un consultant en ServiceNow spécialisé dans les processus ITOM et ITSM. Le rôle inclut la conduite d'ateliers avec les parties prenantes, la conception de solutions ainsi que l'implémentation de fonctionnalités sur la plateforme ServiceNow. Vous ferez partie d'une équipe internationale et participerez à des projets innovants. Des compétences en intégration et développement sur ServiceNow sont nécessaires, ainsi qu'une expérience opérationnelle dans la gestion de la configuration et des données.

Prestations

Compensation fixe + variable

Prime de vacances

Participation aux bénéfices

Opportunités de formation régulières et participation à des conférences

Qualifications

• Expérience en implémentation de CMDB et processus associés.
• Expérience dans la conception et l'architecture de solutions ServiceNow.
• Certification CTAs / ServiceNow préférée.

Responsabilités

• Conduire des ateliers avec les parties prenantes pour recueillir des exigences.
• Diriger les implémentations techniques à travers ITOM et ITSM.
• Collaborer avec les équipes commerciales pour garantir l'alignement des attentes.

Connaissances

ServiceNow

ITIL

CMDB

Développement

Intégration

Description du poste

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

Key responsibilities :

ITOM : Experience in muliple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB / CSDM, Cloud Management, Orchestration)

CMDB Management : Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

ITSM : Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form / UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs / ServiceNow Certified Candidates Preferred

Requirements Gathering and Process Mapping :

• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring

streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design :

• Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
• Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation :

• Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Design custom and out-of-the-box performance analytics, reports, and dashboards
• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.
• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required

Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap

Working at TCS :

Attractive fixed + variable compensation

Holiday Bonus

Profit sharing

Join an international group present in 50 countries

Work on ambitious and innovative projects

Participate in our community events : meetups followed by after-works, tech week, etc.

And because we want to help you grow and improve, we offer regular training and participation in conferences.