ServiceNow Solution Architect

N Consulting Ltd; Provence-Alpes-Côte d'Azur; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company seeks a ServiceNow Solution Architect to enhance its order-to-delivery flow. This technical role requires hands-on expertise in ServiceNow products like OM and SPM, with responsibilities including designs and implementations to showcase product capabilities. Ideal candidates will demonstrate strong collaborative, problem-solving, and communication skills, crucial for bridging technical solutions with business needs.

Qualifications

• 8+ years hands-on ServiceNow experience, with 3+ years specifically on OM.
• Excellent knowledge of ServiceNow core features and integrations.
• Experience in SPM, Service Catalog definition, and implementation.

Responsabilités

• Participating in design workshops and supporting BAs and developers.
• Delivering and partially implementing process designs focusing on minimizing customizations.
• Designing ServiceNow OM and SPM implementations, including integrations with third-party tools.

Connaissances

Order Management

SPM

ServiceNow Platform

Integrations

UI Builder

Flow Designer

CSDM

Prototyping

Problem Solving

Description du poste

The SN Solution Architect is a key role, supporting a core team of experienced SN Business Analysts and process experts whose mandate is to design an end-to-end, order-to-delivery flow in ServiceNow. They will join our SN COE deploying other SN products such as CSM, ITSM, ITOM, and HAM.

As the technical expert of the core team, the architect will be asked to design and implement Proofs of Concept and answer product-related questions related to the implementation activities.

We expect all our architects to be hands-on, not just to give advice.

Their day-to-day activities include:

• Participating in design workshops and supporting BAs and developers.
• Transforming proposals into concrete implementations to showcase product capabilities and limitations.
• Delivering and partially implementing process and feature designs focusing on minimizing customizations.
• Advocating and leveraging best practices in architecture, design, and development to the rest of the team.
• Designing ServiceNow OM and SPM implementations, including:
• OM Simple order capture and orchestration.
• OM Complex order capture and implementation – linked with SPM.
• SPM Demand, Project, and Resource Management.
• SPM SPW implementation.
• CSM Portal implementations.
• Integrations with third-party tools.

Skills

Technical & Functional Experience:

• 8+ years hands-on ServiceNow experience, with 3+ years on OM; SPM experience is a plus.
• Excellent knowledge of Order Management, SPM, Service Catalog definition and setup with practical experience.
• Portal management and customization skills.
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB, etc.).
• Experience with integrations with third-party tools (scripted APIs and Integration Hub).
• Excellent knowledge of Workspaces, UI Builder, Flow Designer.
• Strong awareness of product roadmaps.
• Experience with application and data model design.
• Good knowledge of CSDM.

Professional Skills (Methods & Processes):

• Knowledge of Ordering and SPM processes.
• Knowledge of Sales processes.
• Strong problem-solving skills.
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow product capabilities.

Soft Skills

• Team player: willing to support and assist when needed.
• Proactive: proposes help, detects improvement areas, and seeks optimizations.
• Excellent communication: able to explain complex topics to non-IT audiences, active listening, and supportive attitude.

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