ServiceNow ITSM & Now Assist Business Analyst

Alldus International Consulting Ltd; Paris; À distance; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

A global consulting firm is seeking a ServiceNow Techno-Functional Consultant on a freelance basis. You will lead a Now Assist implementation with a focus on ITSM Service Desk use cases, working closely with a prestigious global customer. This role requires hands-on ServiceNow experience and Techno-Functional expertise. Join this innovative project and make a tangible impact from day one.

Qualifications

• Hands-on, delivery-focused ServiceNow experience.
• Proven Techno-Functional expertise.
• Expertise in ITSM and ServiceDesk.

Responsabilités

• Engage with stakeholders to understand functional needs around ITSM.
• Translate business requirements into clear technical specifications.
• Collaborate with both functional and technical teams.

Connaissances

ServiceNow experience

Techno-Functional expertise

ITSM knowledge

Stakeholder engagement

Outils

Now Assist (GenAI)

ServiceDesk

Description du poste

Overview

Immediate Freelance Opportunity – ServiceNow Techno-Functional Consultant (Now Assist / GenAI Implementation)

Our client, a global consulting firm, is hiring an immediately available ServiceNow Techno-Functional Consultant on a freelance basis to lead a Now Assist (GenAI) implementation, with a strong focus on ITSM Service Desk use cases. This is an exceptional opportunity to work with our client's prestigious global aviation customer on a high-visibility AI project that is at the forefront of innovation.

Responsibilities

• Engage with stakeholders to understand functional needs around ITSM for the ServiceDesk.
• Translate business requirements into clear technical specifications leveraging Now Assist.
• Collaborate seamlessly with both functional and technical teams to ensure successful delivery.

Skillset

• Hands-on, delivery-focused ServiceNow experience.
• Proven Techno-Functional expertise.
• Expertise in ServiceNow, Now Assist (GenAI), ITSM and ServiceDesk.

Apply now to join this exciting project and make a tangible impact from day one.