ServiceNow CSM Technical Architect

JR France; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading company in France is seeking a ServiceNow CSM Technical Architect for a 6-month onsite project in Paris. This role is aimed at experienced professionals to design high-quality solutions leveraging ServiceNow's Customer Service Management capabilities. Candidates must have a strong background in architecting solutions and integrating systems to deliver optimal results in a collaborative environment.

Qualifications

• 10+ years of experience as a Technical Architect.
• Hands-on experience with ServiceNow CSM.
• Knowledge of ServiceNow best practices and various modules.

Responsabilités

• Design solutions leveraging ServiceNow best practices.
• Customize applications based on CSM modules and workflows.
• Integrate ServiceNow with other systems.

Connaissances

Data Model Understanding

Fit-Gap Analysis

Customizing Applications

Integrating Systems

Exposure to ServiceNow Integrations

Outils

ServiceNow

Flow Designer

UI Builder

Service Catalog

Advanced Work Assignment

Description du poste

ServiceNow CSM Technical Architect, Paris

We are seeking a ServiceNow CSM Technical Architect for a 6-month onsite project in Paris, France. The ideal candidate will have experience in architecting solutions using the ServiceNow Customer Service Management (CSM) module, including performing fit-gap analysis, understanding the CSM data model and business models (B2B, B2C), and hands-on experience with CSM workspace, Service Portal, and Virtual Agent.

Responsibilities include designing solutions leveraging ServiceNow best practices, customizing applications based on CSM modules, workflows, and UI, as well as integrating ServiceNow with other systems. Knowledge of Flow Designer, UI Builder, Service Catalog, Record Producer, and Advanced Work Assignment is required. Exposure to ServiceNow integrations, Sourcing & Procurement, HRSD, CMDB, Hardware & Software Asset Management, Discovery, Service Mapping, and Event Management is a plus.

EU work permit is required. This position is located in Paris, France, and is suitable for candidates with 10+ years of experience. The role requires onsite presence and is focused on delivering high-quality solutions in a collaborative environment.