ServiceNow CSM Technical Architect

JR France; Les Ulis; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A leading company in technology is seeking a skilled ServiceNow CSM Technical Architect for a 6-month project based in Paris. The ideal candidate will have over 10 years of experience and be responsible for designing solutions and leveraging ServiceNow best practices. This onsite position requires a deep understanding of the ServiceNow platform and the CSM module to drive effective customer service management solutions.

Qualifications

• 10+ years of experience in ServiceNow.
• Hands-on experience with CSM and related modules.
• Strong understanding of Business and Data models.

Responsabilités

• Architect solutions using ServiceNow CSM module.
• Perform fit-gap analysis on customer requirements.
• Design custom applications based on ServiceNow modules.

Connaissances

Solution Architecture

Fit-Gap Analysis

Data Model Understanding

CSM Workspace

ServiceNow Best Practices

Integration Knowledge

Outils

ServiceNow

Flow Designer

UI Builder

Service Catalog

Virtual Agent

Description du poste

Client:

Location:

Job Category:

Other

Job opportunities

-

EU work permit required:

Yes

Job Reference:

913880342212693196832760

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

Position: ServiceNow CSM Technical Architect

Technology: ServiceNow

Location: Paris, France

Duration: 6 Months

Work Arrangement: Onsite

Experience Level: 10+ years

Responsibilities:

• Architect solutions using ServiceNow Customer Service Management (CSM) module
• Perform fit-gap analysis on customer requirements and OOTB CSM capabilities
• Understand CSM Data Model (Products, Contracts, Contacts, Accounts, etc.) and Business Model (B2B, B2C, etc.)
• Hands-on experience with CSM workspace, Service Portal, and Virtual Agent
• Design solutions leveraging Flow Designer, UI Builder, Service Catalog, Record Producer, and Virtual Agent
• Apply ServiceNow best practices in solution design
• Design custom applications based on CSM modules, workflows, and UI customizations
• Experience with Advanced Work Assignment and ServiceNow integrations
• Familiarity with Integration Hub, Sourcing & Procurement, HRSD, CMDB, Hardware & Software Asset Management, Discovery, Service Mapping, and Event Management (preferred)