ServiceNow CSM Architect H / F

Tata Consultancy Services; Puteaux; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Tata Consultancy Services, a renowned IT services and consulting organization, is seeking a specialist to implement CSM Modules in ServiceNow. This role encompasses responsibilities such as developing integrations, automating workflows, and conducting workshops with stakeholders to optimize processes while mentoring teams in technical practices. The position offers competitive compensation and involvement in various international projects, alongside continuous training and learning opportunities.

Prestations

Attractive fixed and variable compensation

Holiday bonuses

Profit sharing

Participation in international projects

Community events

Ongoing training and conferences

Responsabilités

• Implement CSM Modules in ServiceNow for multiple programs.
• Utilize Now Platform, Service Portal, Next UI Framework, and Integration Hub for implementation.
• Develop integrations using Web Services like SOAP and REST to connect ServiceNow with existing tools.
• Build integrations with SAP ECC 6 and S/4HANA using Integration HUB spokes and BTP.
• Work hands-on with Flow Designer, UI Builder, Virtual Agent, Service Catalog, Record Producer, scripts, UI policies, Data policies, Business Rules, Script Includes, Script Actions, UI Actions, workflows, REST and SOAP integrations, Transform Maps, Import Sets, and Data Sources.
• Integrate ServiceNow with other systems through custom development and Integration Hub spokes.
• Automate workflows, manage document feeds, email notifications, scheduled scripts, and events.
• Implement access controls using ACLs and Query Business Rules.
• Design and implement complex processes within ServiceNow using workflows and Flow Designer.
• Create reports, dashboards, and homepages to display KPIs.
• Develop client and server-side scripts with components like Client Scripts, Business Rules, Script Includes.
• Configure alerts via email and SMS to keep users informed.
• Assess existing ServiceNow implementations, recommend improvements, and plan enhancements.
• Utilize ServiceNow Automated Test Framework for testing.

Description du poste

Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization with over 55 years of experience partnering with major global businesses. As part of the Tata group, India's largest multinational, TCS employs over 614,000 consultants across 55 countries.

TCS France has been serving over 80 clients, including reputed brands and CAC40 companies, for more than 28 years. The team of 1,500 employees operates from an innovation center and multiple delivery centers, supporting digital transformation, data, and cloud initiatives with consistent double-digit growth over the past five years.

Key Responsibilities:

• Implement CSM Modules in ServiceNow for multiple programs.
• Utilize Now Platform, Service Portal, Next UI Framework, and Integration Hub for implementation.
• Develop integrations using Web Services like SOAP and REST to connect ServiceNow with existing tools.
• Build integrations with SAP ECC 6 and S/4HANA using Integration HUB spokes and BTP.
• Work hands-on with Flow Designer, UI Builder, Virtual Agent, Service Catalog, Record Producer, scripts, UI policies, Data policies, Business Rules, Script Includes, Script Actions, UI Actions, workflows, REST and SOAP integrations, Transform Maps, Import Sets, and Data Sources.
• Integrate ServiceNow with other systems through custom development and Integration Hub spokes.
• Automate workflows, manage document feeds, email notifications, scheduled scripts, and events.
• Implement access controls using ACLs and Query Business Rules.
• Design and implement complex processes within ServiceNow using workflows and Flow Designer.
• Create reports, dashboards, and homepages to display KPIs.
• Develop client and server-side scripts with components like Client Scripts, Business Rules, Script Includes.
• Configure alerts via email and SMS to keep users informed.
• Assess existing ServiceNow implementations, recommend improvements, and plan enhancements.
• Utilize ServiceNow Automated Test Framework for testing.

Requirements Gathering and Process Mapping:

• Conduct workshops with stakeholders to gather requirements and translate them into functional features.
• Align business needs with ServiceNow capabilities to optimize CSM processes.

Solution and Architecture Design:

• Design ServiceNow CSM architecture in collaboration with business and development teams.
• Define data models, integrations, workflows, and UI experiences.

Implementation:

• Lead technical implementation of CSM components like Case Management, Entitlements, and Contracts.
• Ensure implementations meet architectural standards and are delivered on time.
• Oversee ServiceNow configuration, customization, and integration efforts.
• Coordinate with offshore teams to ensure timely delivery.
• Design performance analytics, reports, and dashboards.
• Mentor development, BA, and platform teams; create reusable templates and knowledge artifacts.
• Stay updated with new ServiceNow releases and align with roadmap.
• Support pre-sales activities with solutioning and effort estimation.
• Assist with product demos and proof of concepts.
• Identify opportunities for ServiceNow adoption and advise clients accordingly.

Working at TCS includes attractive fixed and variable compensation, holiday bonuses, profit sharing, participation in international projects, community events, and ongoing training and conferences.