ServiceNow business analyst / administrator (F / M)

Worldline; Puteaux; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un analyste/administrateur ServiceNow pour contribuer à un programme de transformation stratégique. Dans ce rôle, vous jouerez un rôle clé dans l'évolution de l'instance ServiceNow vers un environnement conforme à DevOps. Vous vous concentrerez sur l'amélioration de la CMDB et l'automatisation des processus ITSM, ce qui augmentera l'efficacité des équipes et la qualité des services. Si vous êtes passionné par les solutions IT innovantes et que vous souhaitez faire une réelle différence, cette opportunité est faite pour vous.

Prestations

Jours de congé payés (32 jours)

Bonus annuels

Remboursement de 50% des frais de transport

Accord de télétravail

Restaurant d'entreprise subventionné

Assurance santé et prévoyance

Participation à des événements sportifs

Conseil d'entreprise actif

Qualifications

• 3+ ans d'expérience en conception de solutions et gestion des exigences.
• Compétences en administration et optimisation de ServiceNow.

Responsabilités

• Analyser et formaliser les besoins des parties prenantes.
• Optimiser les processus ITSM et automatiser les workflows.

Connaissances

Analyse des besoins

Optimisation des processus ITSM

Gestion de projet Agile/Scrum

Documentation technique

ServiceNow Administration

Intégration ServiceNow avec REST/SOAP APIs

Compétences en communication

Résolution de problèmes

Formation

Certification ITIL v4

Certifications ServiceNow

Outils

ServiceNow

Flow Designer

Description du poste

ServiceNow business analyst / administrator (F/M) Job Description

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are looking for a ServiceNow business analyst / administrator to contribute to a strategic transformation program.

In this role, you will play a key part in evolving our ServiceNow instance into a DevOps-compliant environment. You will also focus on enhancing our CMDB, ensuring a high level of integration and automation. Your work will simplify and accelerate ITSM processes, boosting the efficiency of our teams and the quality of our services.

Day-to-Day Responsibilities

Analytical and Functional Skills

• Business Requirements Analysis: Gathering requirements from stakeholders, formalizing specifications, and documenting functional needs.
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides, technical documentation, and conducting training sessions for users and administrators.
• Deals with customer success management and Users Onboarding.

Technical skills:

• ServiceNow Administration: Configuration and maintenance of the platform, managing users, groups, roles, and permissions.
• Good knowledge of CMDB, ITOM, CSDM and data management.
• Workflows and Automation: Designing and implementing workflows using Flow Designer.
• Experience in integrating ServiceNow using REST/SOAP APIs and integration Hub.
• Servicenow CSM.
• Knowledge base management and Reporting.

Who Are We Looking For

• You have relevant experience (at least 3 years) in solution design, managing functional aspects and requirements.
• Ensures platform alignment with the business strategy and keeps the platform as close as possible to Out Of the Box.
• Interact with the platform dev & Engineering team. Collaborate with Technical Service Owners and other technology teams to design integrations.
• ITIL v4 Certification.
• You have Servicenow Certifications among ServiceNow System Administrator, ServiceNow Platform Implementation, ServiceNow IT Service Management (Fundamental / Implementation), ServiceNow CMDB.
• Any previous experience in ServiceNow platform "back to baseline" projects, dealing with reduction of customizations is a plus.
• Servicenow scope: Servicenow ITSM, CSDM/CMDB, CSM, Integration Hub, ITOM, Performance Analytics.

Your soft skills:

• Hands-on, solution-oriented. Self-starter, autonomous, quick learner.
• Excellent communication skills in English.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

You'll also enjoy a wide range of benefits, including:

• Annual bonuses (year-end, vacation, profit-sharing).
• 32 days paid vacation and 13th month convertible into vacation time.
• 11 to 13 additional days per year depending on yearly calendar (RTT).
• 50% reimbursement of public transport costs.
• Very active works council (evenings, trips, cultural and leisure subsidies, etc.).
• Participation in sporting events (Corporate Games, races, etc.).
• Teleworking agreement.
• Subsidized company restaurant.
• Health and provident insurance.
• Wellbeing@Worldline approach.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristic.