ServiceNow Architect (H/F)

Tata Consultancy Services; Paris; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

An established industry player seeks a ServiceNow Architect to lead project teams in defining technical solutions and support presales efforts. This role involves close collaboration with clients to establish strong relationships while addressing technical challenges. The ideal candidate will have over 10 years of experience, including at least 4 years directly on ServiceNow, and will be certified in multiple ServiceNow modules. Join a dynamic environment where your expertise will drive digital transformation and enhance client satisfaction through innovative solutions.

Qualifications

• 10+ years of experience with at least 4 years on ServiceNow.
• Strong technical communication skills to convey complex concepts.

Responsabilités

• Lead project activities defining technical and architectural solutions.
• Support presales activities and maintain client relationships.

Connaissances

ServiceNow

Technical Communication

Problem Solving

Client Relationship Management

Incident Management

Change Management

Formation

ServiceNow Fundamentals Certification

Implementation Specialist Certification

Outils

PowerShell

SQL

Oracle

Monitoring Tools (Nagios, Dynatrace)

Description du poste

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

Responsibilities

As a ServiceNow Architect you will be responsible to lead team in project activities defining the solution from both a technical and architectural point of view. You will also support presales activities working with sales team in defining the solution to be proposed to the client and supporting the definition of the related costs in terms of both technical skill and person day required to accomplish the task in order to defining the overall effort for the solution.

You can be also requested to address, from a technical point of view, and solve incident / problems affecting the area where your team is working supporting L1 team. The successful candidate must establish and maintain relationships both within the client and external customers.

Required Technical and Professional Expertise :

• Overall 10+ years of experience
• 4 years minimum experience directly on ServiceNow
• ServiceNow Fundamentals Certified (CSA) and Implementation Specialist Certified (CIS) in at least two of the following module ITSM, ITBM, ITOM (Event Management), HR, SAM, CMDB and ServiceNow microcertification on various areas including Performance Analytics.
• Demonstrate strong technical competences having worked on projects covering the above module and having provided the definition of the solution to be provided to the client
• Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in detail, clearly to other technical and non-technical people.
• Proven experience of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, Change Management, Custom Development and on other of the above modules with reference to projects where the candidate has worked extensively. Strong experience in the development of major elements of a ServiceNow solution including frontend / backend scripts, business rules, ui scripts, transform maps and integration with external systems using web services, email integration and Single Sign on Configuration.
• Strong Experience of ServiceNow Platform configuration to setup an instance providing at least ITSM implementation including also Service Catalog creation.

The candidate must be able to consults with Client Process Leaders / Project reference to develop appropriate technical solutions in Service Now, must demonstrate willingness to increase his knowledge of the platform covering additional module and taking additional Certifications. Candidate must present strong experience on ServiceNow project with major Italian companies. Candidate must demonstrate strong understanding of two or more of the following ServiceNow technologies / modules :

• Incident and Change Management (ITSM)
• Discovery / Asset Management (ITOM - CMDB)
• Service Portal
• HR service Portal, HR Service Catalog
• Virtual Agent
• Event Management (ITOM – Event Management)

Additional Preferred Technical and Professional Experience

• Experience with PowerShell
• Experience with SQL / Oracle
• Experience / knowledge in monitoring tools / monitoring solution for data center (Nagios, Dynatrace, other)
• 5 to 8 years of experience in Client Facing Communications (Oral, Written)

Servicenow Architect • Greater Paris Metropolitan Region, France