ServiceNow AdministratorDeveloper FM 298338

Worldline Global; Courbevoie; Sur place; EUR 45 000 - 85 000; Plein temps

Résumé du poste

Join a forward-thinking company at the forefront of payments technology as a ServiceNow Administrator/Developer. In this dynamic role, you will contribute to a strategic transformation program by evolving the ServiceNow platform into a DevOps-compliant environment. Your expertise will be crucial in enhancing the CMDB and streamlining ITSM processes, ultimately boosting team efficiency and service quality. With a commitment to innovation and sustainability, this opportunity offers you a chance to grow your career while making a significant impact in the tech industry. Embrace the challenge and help shape the future of payments technology.

Prestations

Annual bonuses

32 days paid vacation

13th month convertible into vacation time

50% reimbursement of public transport costs

Very active works council

Teleworking agreement

Subsidized company restaurant

Health and provident insurance

Qualifications

• 3+ years of experience with ServiceNow integrations and administration.
• Strong understanding of ITSM processes and their implementation.

Responsabilités

• Evolve the ServiceNow instance into a DevOps-compliant environment.
• Enhance the CMDB and simplify ITSM processes for efficiency.

Connaissances

ServiceNow Administration

ITSM Management

Workflows and Automation

CMDB and Configuration Management

ServiceNow Integrations

Agile Project Management

Excellent communication skills

Problem-solving skills

Formation

ITIL v4 Certification

ServiceNow System Administrator Certification

ServiceNow Platform Implementation Certification

Outils

ServiceNow

Flow Designer

Workflow Editor

Description du poste

Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are looking for a ServiceNow Administrator / Developer to contribute to a strategic transformation program.

Day-to-Day Responsibilities

• In this role, you will play a key part in evolving our ServiceNow instance into a DevOps-compliant environment.
• You will also focus on enhancing our CMDB, ensuring a high level of integration and automation.
• Your work will simplify and accelerate ITSM processes, boosting the efficiency of our teams and the quality of our services.
• You have built an ability to understand various functional contexts in the field of IT Service Management and manage ServiceNow Production Platform with a wide perspective and product knowledge.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next; people with passion, can-do attitude, and a hunger to learn and grow. In practice, this means:

• You have spent at least 3 years implementing ServiceNow integrations and administering the platform.
• ServiceNow Administration: Configuration and maintenance of the platform, managing users, groups, roles, and permissions.
• ITSM Management: Strong understanding of ITSM processes (Incident, Problem, Change, Request Management) and their implementation.
• Workflows and Automation: Designing and implementing workflows using Flow Designer and Workflow Editor.
• CMDB and Configuration Management: In-depth knowledge of the ServiceNow CMDB, CSDM, and best practices for managing CI relationships.
• Reports and Dashboards: Creating reports, KPIs, and dashboards for ITSM process monitoring.
• ServiceNow Integrations: Experience with third-party integrations using REST/SOAP APIs, MID Server, and other connectors.
• ServiceNow CSM.
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides, technical documentation, and conducting training sessions for users and administrators.
• Certifications: ITIL v4, ServiceNow System Administrator, ServiceNow Platform Implementation, ServiceNow IT Service Management (Fundamental/Implementation), ServiceNow CMDB.
• Hands-on, solution-oriented, self-starter, autonomous, quick learner.
• Excellent communication skills in English.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Any previous experience in ServiceNow platform back to baseline projects dealing with the reduction of customizations is a plus.
• ServiceNow Modules: ServiceNow ITSM pro, CSDM/CMDB, CSM, ITOM, Integration Hub, DevOps, Change, Performance Analytics.

We look for big thinkers. People who can drive positive change, step up and show what's next; people with passion, can-do attitude, and a hunger to learn and grow. In practice, this means:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.

You’ll also enjoy a wide range of benefits including:

• Annual bonuses (year-end vacation, profit-sharing).
• 32 days paid vacation and 13th month convertible into vacation time.
• 11 to 13 additional days per year depending on yearly calendar (RTT).
• 50% reimbursement of public transport costs.
• Very active works council (evenings, trips, cultural and leisure subsidies, etc.).
• Teleworking agreement.
• Subsidized company restaurant.
• Health and provident insurance.

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion, can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.