ServiceNow Administrator/Developer (F/M)

Worldline; Puteaux; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a ServiceNow Administrator/Developer to drive innovative IT solutions. In this pivotal role, you will enhance the ServiceNow platform, streamline ITSM processes, and contribute to strategic transformations. You will collaborate with a dynamic team, leveraging your expertise in ServiceNow administration and development to optimize workflows and improve service quality. This is a fantastic opportunity to accelerate your career in a company renowned for its commitment to sustainability and employee growth, where your contributions will have a meaningful impact on the future of payment technology.

Prestations

Annual bonuses

32 days paid vacation

50% reimbursement of public transport costs

Teleworking agreement

Health and provident insurance

Subsidized company restaurant

Qualifications

• 3+ years of experience implementing ServiceNow integrations and administering the platform.
• Strong understanding of ITSM processes and their implementation.

Responsabilités

• Evolve ServiceNow instance into a DevOps-compliant environment.
• Enhance CMDB, ensuring integration and automation.

Connaissances

ServiceNow Administration

JavaScript

ITSM Management

Flow Designer

REST/SOAP APIs

Problem-solving

Agile Project Management

Communication Skills

Formation

ITIL v4 Certification

ServiceNow System Administrator Certification

ServiceNow Platform Implementation Certification

Outils

ServiceNow

MID Server

Description du poste

ServiceNow Administrator/Developer (F/M)

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Are you passionate about innovative IT solutions and technological challenges? We are looking for a ServiceNow Administrator/Developer to contribute to a strategic transformation program.

Day-to-Day Responsibilities

• In this role, you will play a key part in evolving our ServiceNow instance into a DevOps-compliant environment.
• You will also focus on enhancing our CMDB, ensuring a high level of integration and automation.
• Your work will simplify and accelerate ITSM processes, boosting the efficiency of our teams and the quality of our services.
• You have built an ability to understand various functional contexts in the field of IT Service Management and manage ServiceNow Production Platform with a wide perspective and product knowledge.

Who Are We Looking For

• You spent at least 3 years implementing ServiceNow integrations and administering the platform.
• ServiceNow Administration: Configuration and maintenance of the platform, managing users, groups, roles, and permissions.
• ServiceNow Development: Experience with JavaScript, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and REST/SOAP APIs.
• ITSM Management: Strong understanding of ITSM processes (Incident, Problem, Change, Request Management) and their implementation.
• Workflows and Automation: Designing and implementing workflows using Flow Designer and Workflow Editor.
• CMDB and Configuration Management: In-depth knowledge of the ServiceNow CMDB, CSDM , and best practices for managing CI relationships.
• Reports and Dashboards: Creating reports, KPIs, and dashboards for ITSM process monitoring.
• ServiceNow Integrations: Experience with third-party integrations using REST/SOAP APIs, MID Server, and other connectors.
• ServiceNow CSM
• Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
• Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
• Documentation and Training: Writing user guides, technical documentation, and conducting training sessions for users and administrators.
• Certifications: ITIL v4, ServiceNow System Administrator, ServiceNow Platform Implementation, ServiceNow IT Service Management (Fundamental / Implementation), ServiceNow CMDB.
• Hands on, Solution oriented. Self-starter, autonomous, quick learner.
• Excellent communication skills in English.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Any previous experience in ServiceNow platform "back to baseline" projects, dealing with reduction of customizations is a plus.
• ServiceNow Modules: Servicenow ITSM pro, CSDM/CMDB, CSM, ITOM, Integration Hub, DevOps change, Performance Analytics.

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

You'll also enjoy a wide range of benefits, including:

• Annual bonuses (year-end, vacation, profit-sharing)
• 32 days paid vacation and 13th month convertible into vacation time
• 11 to 13 additional days per year depending on yearly calendar (RTT)
• 50% reimbursement of public transport costs
• Very active works council (evenings, trips, cultural and leisure subsidies, etc.)
• Participation in sporting events (Corporate Games, races, etc.)
• Teleworking agreement
• Subsidized company restaurant
• Health and provident insurance
• Wellbeing@Worldline approach

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.