Service Reliability Engineer

Amadeus; Provence-Alpes-Côte d'Azur; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Amadeus recherche un Ingénieur Fiabilité des Services pour intégrer son équipe dynamique. Ce poste implique la gestion des opérations d'application pour les services de base et la supervision des processus de changement et de test. Avec des responsabilités étendues et un environnement flexible, vous pourrez développer vos compétences dans un cadre international tout en contribuant à la transformation de l'industrie du voyage.

Prestations

Télétravail flexible de 1 à 3 jours par semaine

6 semaines de congés

Assurance santé

Contributions au régime de retraite

Formations continues et développement professionnel

Qualifications

• Connaissances techniques pertinentes dans le domaine des opérations d'application.
• Expérience dans la gestion de l'automatisation et des processus.

Responsabilités

• Gérer les opérations des services de base d'Amadeus de bout en bout.
• Diriger les activités de gestion des changements et des tests.
• Contribuer à un environnement collaboratif et sain.

Connaissances

Gestion des opérations d'application

Gestion du changement et des versions

Gestion des problèmes et incidents

Automatisation des processus

Agilité/SAFe

Description du poste

Job Title

Service Reliability EngineerBusiness Environment

Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever.
Amadeus works at the heart of the global travel industry and provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.

The TSI-TSR (Technology Services & Innovation – Travel Shopping & Reservation) division plays a pivotal role in Amadeus’ travel technology ecosystem. It is responsible for delivering and evolving the platforms and services that power the core travel shopping and reservation capabilities used by airlines, travel agencies, and other partners, for different travel content types, such as air, land and sea. .

DRI (Departure Control System - Reservation Interactions) team is in charge of the interactions between the Departure Control systems (managing key airport operations related to passenger check-in, boarding, baggage handling, and aircraft load control) and Reservation systems (handling critical steps of a trip reservation, including booking, ticketing, PNR management, etc.). This includes all the flows triggered during the DCS window, at the airport and for selling extra services like additional baggages or seats.
The exposure of the Team to both DCS and REServation is a great opportunity to learn a lot about Amadeus solutions.
Our customers are airlines and ground handling companies who use Amadeus' Altéa DCS, and/or Amadeus' Altéa RES.
The team is organized in agile/SAFe and is moving towards DevSecFinOps.

Your Main Responsibilities

Common accountabilities

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.

• Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

• Works with a moderate level of guidance and direction from manager.

Specific accountabilities

• Manage application operations for Amadeus Core Services end to end.

• Manage the full application stack (OS, Data Bases and Data Stores, application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external) Service Automation.

• Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes

• Problem & Incident Management.

• Capitalizes on functional and technical knowledge to lead the activity and perform at the highest level.

• Contributes to build an healthy and collaborative environment, leading by example

What we can offer you ?

• Be rewarded with a competitiveremuneration, anindividual and company bonus and enjoy many benefits.

• Work from anywhere:Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance.

• 6 weeks holiday, plus pension contribution and healthcare insurance.

• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies.

• Professional development in a truly international and multisite environment with a great mix of people.

• A wide set oftrainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.

• Enter a diverse and inclusive workplace.

• Enjoy your office life:Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.

How do we hire?

• Online application :Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.

• Phone Interview :We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.

• Online Testing :Depending on the role you applied for, you may have to do some online tests.

• Interviews :First, you'll meet one of ourtalent teams. Then you'll have an interview with a member ormembersof the team you're looking to join.

• Offer :Our Talent team will make you a job offer and welcome you to your new role with us.

• Join our global team :Where you candevelop your skills and build an international career that matters.

100% of the people we’ve recruited started by applying. Take a chance!

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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