Service Delivery Manager & Support Manager with Salesforce Commerce Cloud (SFCC)

JR France; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

A leading company in the eCommerce sector is looking for a dynamic Service Delivery Manager and Support Delivery Manager proficient in Salesforce Commerce Cloud in Paris. Successful candidates will lead teams, manage IT solutions, and enhance customer satisfaction through effective strategies. This role requires strong leadership, project management, and extensive experience in service delivery management.

Prestations

Private Medical/Health Insurance

Travel Insurance

Dedicated training & mentorship

Career management system

Premium accounts for e-Learning platforms

Flexible working schedule

Full remote working options

Qualifications

• Strong leadership and team management skills.
• Proven experience in IT support with a focus on eCommerce.
• Excellent communication skills in English and French.

Responsabilités

• Lead and manage IT Support Specialists, ensuring high-quality support services.
• Oversee the delivery of Salesforce Commerce Cloud projects.
• Collaborate with cross-functional teams for seamless integration.

Connaissances

Leadership

Communication

Project Management

Problem Solving

Formation

Salesforce certifications

Over 10 years of experience in service delivery management

Description du poste

Service Delivery Manager & Support Manager with Salesforce Commerce Cloud (SFCC), Paris

Client:

OSF Digital

Location:

Paris, France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

101477468468989132832761

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are looking to hire two professionals for distinct roles: a Delivery Manager and a Support Delivery Manager/Lead—both requiring strong leadership, communication, and project management skills, with a focus on eCommerce and Salesforce Commerce Cloud projects.

Support Manager/Lead

Position Overview: Seeking a dynamic and experienced Delivery Manager (Lead), with Salesforce Commerce Cloud experience, to coordinate a team of IT Support Specialists in an international eCommerce environment.

• Lead and manage IT Support Specialists, ensuring high-quality support services.
• Develop strategies to improve support processes and customer satisfaction.
• Coordinate with international teams for seamless integration and support.
• Monitor team performance, provide feedback and coaching.
• Collaborate with other departments to align support services with business objectives.
• Manage escalations and ensure timely resolution of technical issues.
• Stay updated with trends and technologies in eCommerce and IT support.

Requirements:

• Proven experience in IT support with a focus on eCommerce.
• Strong leadership and team management skills.
• Excellent communication skills in English; proficiency in additional languages is a plus.
• Ability to manage multiple projects and meet tight deadlines.
• Strong problem-solving skills and attention to detail.

Service Delivery Support Lead/Manager

Position Overview: Seeking an experienced Service Delivery Manager, with a strong background in Salesforce Commerce Cloud.

Key Responsibilities:

• Oversee the delivery of Salesforce Commerce Cloud projects, ensuring they meet expectations.
• Lead and manage large-scale programs with geographically distributed teams.
• Develop and maintain strong client relationships, acting as the primary contact for project delivery.
• Ensure alignment of project objectives with business goals and client requirements.
• Monitor project performance and implement improvements for efficiency and quality.
• Collaborate with cross-functional teams for seamless integration and delivery of Salesforce solutions.
• Provide leadership and mentorship to project teams.

Requirements:

• Over 10 years of experience in service delivery management, with a focus on Salesforce Commerce Cloud.
• Proven track record of managing large-scale programs with distributed teams (15 members).
• Strong leadership and communication skills in both French and English.
• Ability to manage multiple projects and meet tight deadlines.
• Excellent problem-solving skills and attention to detail.
• Salesforce certifications are a plus.

What we Offer:

• Private Medical/Health Insurance (possibility to co-op family members)
• Travel Insurance and travel/accommodations expense reimbursement (or a daily allowance)
• Dedicated training & mentorship period
• Career management system offering promotion, raises, or bonuses
• Access to internal training and workshops
• Sponsored technical certifications upon request
• Premium accounts for e-Learning platforms like Team Treehouse, Udemy, Pluralsight, Guru, etc.
• Periodical team-building activities
• Flexible working schedule
• Stable, dynamic work environment with development opportunities
• Opportunities to suggest and implement ideas
• Full remote working options
• Reimbursement of monthly internet bills
• Annual budget for office supplies (chair, desk, etc.)
• And other benefits

OSF Digital is proud to be an equal opportunity employer, welcoming all individuals regardless of gender identity, race, ethnicity, disability, sexual orientation, religion, or age. We promote an inclusive environment where everyone can bring their whole self to work.

Note: If you are not a passport holder of the country for this role, a work permit may be required. For more information, check our Blog.

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