Service Delivery Manager & Support Manager with Salesforce Commerce Cloud (SFCC)

JR France; Les Ulis; À distance; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Une entreprise dynamique et inclusive, leader dans le secteur eCommerce, recherche deux professionnels pour des postes de Delivery Manager. Vous superviserez des projets Salesforce Commerce Cloud tout en dirigeant des équipes internationales. Ce rôle exige une expertise en gestion et un fort accent sur la satisfaction client, avec une opportunité de croissance dans un environnement de travail flexible.

Prestations

Assurance santé privée

Formations et programmes de mentorat

Accès à des plateformes de e-Learning

Budgets annuels pour équipements de bureau

Flexibilité de travail

Qualifications

• Plus de 10 ans d'expérience en gestion de services, avec un accent sur Salesforce Commerce Cloud.
• Expérience dans la gestion de programmes à grande échelle avec des équipes distribuées.
• Certifications Salesforce appréciées.

Responsabilités

• Diriger et gérer des projets Salesforce Commerce Cloud, en garantissant la satisfaction client.
• Surveiller la performance des projets et mettre en œuvre des améliorations.
• Assurer la gestion d'équipes de support IT et l'alignement avec les objectifs d'entreprise.

Connaissances

Leadership

Communication

Gestion de projet

Résolution de problèmes

Description du poste

Service Delivery Manager & Support Manager with Salesforce Commerce Cloud (SFCC), Île-de-France

Client:

OSF Digital

Location:

Île-de-France

Job Category:

Other

EU work permit required:

Yes

Job Reference:

101477468468989132832760

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are looking to hire two professionals for two distinct positions: a Delivery Manager and a Support Delivery Manager/Lead—both requiring strong leadership, communication, and project management skills, with a focus on eCommerce and Salesforce Commerce Cloud projects.

Support Manager/Lead

• Lead and manage IT Support Specialists, ensuring high-quality support services.
• Develop strategies to improve support processes and customer satisfaction.
• Coordinate with international teams for seamless support.
• Monitor team performance, provide feedback and coaching.
• Collaborate with other departments to align support services with business objectives.
• Manage escalations and ensure timely resolution of technical issues.
• Stay updated with trends and technologies in eCommerce and IT support.

Requirements:

• Proven experience in IT support with a focus on eCommerce.
• Strong leadership and team management skills.
• Excellent communication skills in English; proficiency in additional languages is a plus.
• Ability to manage multiple projects and meet tight deadlines.
• Strong problem-solving skills and attention to detail.

Service Delivery Support Lead/Manager

• Oversee the delivery of Salesforce Commerce Cloud projects, ensuring expectations are met.
• Lead and manage large-scale programs with geographically distributed teams.
• Develop and maintain strong client relationships, acting as the primary contact for project delivery.
• Ensure project objectives align with business goals and client requirements.
• Monitor project performance and implement improvements for efficiency and quality.
• Collaborate with cross-functional teams for seamless integration and delivery of Salesforce solutions.
• Provide leadership and mentorship to project teams.

Requirements:

• Over 10 years of experience in service delivery management, with a focus on Salesforce Commerce Cloud.
• Proven track record managing large-scale programs with distributed teams (15 members).
• Strong leadership and communication skills in both French and English.
• Ability to manage multiple projects and meet tight deadlines.
• Excellent problem-solving skills and attention to detail.
• Salesforce certifications are a plus.

What we Offer:

• Private Medical/Health Insurance (possible to include family members)
• Travel Insurance and reimbursement of travel/accommodation expenses (or a daily allowance)
• Training & Mentorship programs
• Career management system with promotion, raises, or bonuses
• Access to internal training and workshops
• Sponsored technical certifications upon request
• Premium access to e-Learning platforms like Team Treehouse, Udemy, Pluralsight, Guru, etc.
• Periodic team-building activities
• Flexible working schedule
• Stable, dynamic work environment with development opportunities
• Opportunity to contribute ideas and see them implemented
• Full remote working options
• Reimbursement of monthly internet bills
• Annual budget for office supplies (chair, desk, etc.)
• And other benefits

Note:

OSF Digital is an inclusive employer that values diversity. We welcome applications regardless of gender identity, race, ethnicity, disability, sexual orientation, religion, or age. Please ensure you have the necessary work permit if you are not a citizen of the country where the position is located.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details in your application.