Service Delivery Manager -NOC - Network Security, ITIL, CISCO Palo Alto, English Speaker, Remot[...]

emagine Consulting; Paris; À distance; EUR 60 000 - 90 000; Plein temps

Résumé du poste

A leading consultancy is seeking a Senior Service Delivery Manager to oversee Network Operations Center activities. This fully remote role requires expertise in ITIL processes, strong understanding of network and security technologies, and project management skills, with a focus on supporting global network operations.

Qualifications

• Senior Delivery Manager with strong skills in ITIL processes and Network Technology.
• Fluency in English required; experience in multinational environments.
• Experience with Network Troubleshooting and Project Management in security.

Responsabilités

• Manage and support network and security operations globally as part of the Network Operation Center.
• Proactively monitor dashboards and alerts from ITSM tools.
• Conduct operational and technical reporting on incidents, changes, and KPIs.

Connaissances

ITIL processes

Network Technology

Incident management

Strong communication skills

Monitoring tools

Description du poste

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Service Delivery Manager -NOC - Network Security, ITIL, CISCO Palo Alto, English Speaker, Remote working. (h/f), Paris

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Client:

emagine Consulting

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

575c3f13b42e

Job Views:

6

Posted:

03.07.2025

Expiry Date:

17.08.2025

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Job Description:

Are you a Senior Delivery Manager with strong skills in ITIL processes and Network Technology?

emagine has an opportunity for you to support a Network Operations Center's (NOC) manager in overseeing global support operations, ensuring seamless network and security services across industrial and non-industrial sites.

Key Requirements

Experienced in Service Delivery in an ITIL environment, Incident management, CAB, KPI…

Strong understanding of Network and Security technical environments (Cisco LAN, Wi-Fi, Palo Alto SASE, Efficient IP DDI).

Experience overseeing Network Troubleshooting, Network and Security deployment.

Project management experience in Network & Security.

Strong communication skills in a multinational environment with fluency in English.

Familiarity with enterprise IT environments.

Experience with monitoring tools.

Understanding of incident management frameworks.

Experience in Manufacturing/Industrial/Chemical-centered environments. (nice to have)

Main Responsibilities

In this role, you will be responsible for managing and supporting network and security operations globally.

Support Network and Security operations globally as part of the Network Operation Center.

Proactively monitor dashboards and alerts from ITSM tools and monitoring providers.

Manage process and technical documentation.

Project management for network transitions (e.g., ebonding, SD-WAN to SASE).

Prepare and animate Change Advisory Board (CAB) meetings.

Manage supplier relationships for fast incident resolution.

Participate in operational committees with providers.

Conduct operational and technical reporting on incidents, changes, problems, SLA/KPIs, and capacity planning.

Other Details

Location: Fully remote; potential visit to Lyon every 3 months.

Start Date: July 17th or the following week.

Team Environment: Network Operations Center.

Apply with your latest CV or reach out to Brendan for more information.