Service Delivery Manager -NOC - Network Security, ITIL, CISCO Palo Alto, English Speaker, Remot[...]

emagine Consulting; France; À distance; EUR 65 000 - 90 000; Plein temps

Résumé du poste

emagine Consulting is seeking a Senior Delivery Manager to oversee the Network Operations Center. This fully remote role will involve managing network and security operations, requiring expertise in ITIL processes and extensive knowledge of network technologies like Cisco and Palo Alto. Key responsibilities include supporting global operations, handling incident management, and participating in operational committees. The ideal candidate will possess strong communication skills and experience within IT environments, ensuring seamless service delivery across locations.

Qualifications

• Experience in ITIL and Service Delivery management.
• Strong understanding of network and security environments.
• Fluency in English needed.

Responsabilités

• Manage and support global network and security operations.
• Conduct operational reporting on incidents and changes.
• Prepare Change Advisory Board meetings.

Connaissances

ITIL

Incident Management

Network Technology

Network Security

Project Management

Communication

Outils

Cisco

Palo Alto

Description du poste

Are you a Senior Delivery Manager with strong skills in ITIL processes and Network Technology?

emagine has an opportunity for you to support a Network Operations Center's (NOC) manager in overseeing global support operations, ensuring seamless network and security services across industrial and non-industrial sites.

Key Requirements

Experienced in Service Delivery in an ITIL environment, Incident management, CAB, KPI…

Strong understanding of Network and Security technical environments (Cisco LAN, Wi-Fi, Palo Alto SASE, Efficient IP DDI).

Experience overseeing Network Troubleshooting, Network and Security deployment.

Project management experience in Network & Security.

Strong communication skills in a multinational environment with fluency in English.

Familiarity with enterprise IT environments.

Experience with monitoring tools.

Understanding of incident management frameworks.

Experience in Manufacturing / Industrial / Chemical-centered environments. (nice to have)

Main Responsibilities

In this role, you will be responsible for managing and supporting network and security operations globally.

Support Network and Security operations globally as part of the Network Operation Center.

Proactively monitor dashboards and alerts from ITSM tools and monitoring providers.

Manage process and technical documentation.

Project management for network transitions (e.g., ebonding, SD-WAN to SASE).

Prepare and animate Change Advisory Board (CAB) meetings.

Manage supplier relationships for fast incident resolution.

Participate in operational committees with providers.

Conduct operational and technical reporting on incidents, changes, problems, SLA / KPIs, and capacity planning.

Other Details

Location : Fully remote; potential visit to Lyon every 3 months.

Start Date : July 17th or the following week.

Team Environment : Network Operations Center.

Apply with your latest CV or reach out to Brendan for more information.

Service Delivery Manager -NOC - Network Security, ITIL, CISCO Palo Alto, English Speaker, Remote working. (h/f) • Remote, FR