Service Delivery Manager

Thales; France; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A cybersecurity firm is seeking a Service Delivery Manager to enhance customer defenses and oversee Security Operations Centre tasks. The role involves advising on onboarding, managing security services, and acting as the customer’s partner. The ideal candidate has a strong background in cybersecurity and operations. Join a rapidly growing team with excellent work conditions and opportunities for personal development.

Prestations

40 holidays a year

Room for personal development

Flexible work environment

Qualifications

• Experience in a security operations environment.
• Understanding of processes and procedures for service delivery.
• Ability to manage customer relationships as a partner.

Responsabilités

• Serve as a pivot between customers and the Security Operations Centre.
• Advise on onboarding activities and creation of SLA's.
• Manage security services through continuous improvement.

Connaissances

Cybersecurity affinity

Operations experience

Customer management

Continuous improvement

Description du poste

Location: Huizen, Netherlands

About us

Thales Cyber Defense

We are an engineering company that for almost a century designs, builds and maintains mission critical information systems for defense, space, aerospace, transport and communications. In these critical areas you can’t afford to fail so we always deliver.

Whatever it takes

When an organization engages with us, we will strategize, improve and augment their defenses against any cyber-attack. To keep organizations ready and alert for all threat scenario’s we will regularly simulate attacks to build their resilience. We encrypt and safeguard access to mission critical data, we gather threat intelligence and monitor both IT and OT environments to detect attacks timely and then respond decisively. Not only to prevent or minimize the damage but also to help the organization evolve to a higher level of cyber resilience, accelerating digital transformation with trust and confidence.

When it matters most, they call us.

We are looking for a:

Service Delivery Manager

About the job

You will be part of the Thales Cyber Defense team where you will be part of the backbone of the Security Operations Centre. You will be performing the following tasks:

• Be the pivot between customer and SOC
• Be part of the team to sell, build and run the Managed Security Services
• Be part of the team to create, shape and answer customer demand
• Advise on onboarding activities for new customers, creation of SLA’s, Operational manuals and to be implemented use-cases
• manage the security service by continuous improvement, by strategizing, improving and augmenting the customers defenses.
• Be an active part of Cyber Defense team
• provide and manage support and advice to our customers on security matters

About you

You have an affinity with cybersecurity. You have worked in a Operations environment and you understand the processes and procedures that are used to deliver a service. you can manage not only the customer but you are also his partner. You are capable of managing & planning the stream of activities caused by the continuous improvement cycle where are in, in order to cope with the ever changing security landscape.

Thales offers

• An opportunity to join a team that wants to become the best cybersecurity team;
• Exciting and challenging projects for the critical infrastructure sector and defence clients;
• A team that will grow rapidly in the coming years with lots of opportunities for you;
• Room for and attention to personal development and personal initiative;
• The opportunity to grow within the organization, for instance on a technical, managerial, commercial or international level;
• An open and flexible work environment where a good work-life balance is considered important;
• Excellent work conditions, with 40 holidays a year, among other benefits.

Interested?

Would you like to apply directly?Then click on the button ‘Apply now’ to show your interest.

An assessment could possibly be part of the procedure.