Service Advisor

Ed Morse Automotive; Grenoble; Sur place; USD 35 000 - 70 000; Plein temps

Résumé du poste

Join a forward-thinking automotive group with over 75 years of experience, dedicated to providing exceptional service and fostering personal and professional growth. As a Service Advisor, you will be the key liaison between customers and the dealership, ensuring satisfaction while maximizing sales of parts and services. This role offers uncapped earning potential, competitive benefits, and the chance to grow within a family-oriented company that values its employees. If you're passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.

Prestations

Weekly Pay

401K with company match

Competitive Health Benefits

Vacation Pay

Sick Pay

Six Paid Holidays

Employee Purchase Program

Employee Referral Program

Ongoing Education

Quarterly Wellness Program

Qualifications

• Excellent verbal communication and telephone skills are essential.
• Positive attitude and commitment to exceptional service are required.

Responsabilités

• Act as the main contact for customers regarding vehicle service.
• Provide accurate estimates and handle customer complaints professionally.

Connaissances

Verbal Communication

Customer Service

Problem Solving

Professionalism

Description du poste

Overview

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50+ locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking Service Advisor to join our Ed Morse team.

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• Provide customer satisfaction and maximize dealership sales of parts and service.
• Report directly to the Service Manager/Service Director and work closely with vehicle sales managers, group leaders, and technicians.
• Handle customers with complaints that cannot be satisfied at the service writer level.
• Answer incoming telephone calls promptly and courteously, making every effort to satisfy the caller's inquiry.
• Meet and greet service customers warmly and be the perfect host.
• Listen to customer's reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customer's concerns.
• Provide accurate estimates for all the services or repairs recommended.

Qualifications

• Excellent verbal communication and telephone skills.
• Positive attitude with a commitment to providing exceptional personalized service.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and misunderstandings with professionalism and courtesy.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training