Senior UX Research Specialist

1047 Amadeus S.A.S. (Nice); Villeneuve-Loubet; On-site; EUR 85,000 - 110,000; Full time

Job summary

Amadeus is seeking a Senior UX Research Specialist to lead qualitative and quantitative user research activities. You will set up, run, and report on research programs, and design, manage, and optimize cloud infrastructure while ensuring performance, reliability, and security, all within the SRM Flex portfolio.

You will collaborate with PMs, UX Designers, and Developers to plan research objectives, recruit participants, and translate findings into actionable UX strategies that shape product

Qualifications

• Has the required technical/functional knowledge and experience in own discipline.
• Knowledge of the Amadeus business and how it is related to own area.
• Works with a moderate level of guidance and direction from the manager.

Responsibilities

• Plan UX Research, analyze and refine product/project stakeholders' UX-related requests and needs.
• Set up research objectives with PM and help define project approach and UX strategy.
• Define the UX research scope and applicable methods.
• Involve project/product team by organizing UX Research kick-off and follow-up meetings.
• Identify target users and define participants for research.
• Lead the recruitment process and define the number of participants.
• Coordinate user contact or outsourcing for recruitment.
• Ensure participants' profiles are relevant to research.
• Schedule sessions and manage legal agreements (NDA, audio/video recording).
• Conduct and analyze contextual/interviews, focus groups, field research, surveys and analytics.
• Generate personas and experience charts with target users and stakeholders.
• Facilitate ideation sessions and translate findings into design directions.
• Collaborate with UX designers on information architecture and interaction models.
• Plan and run user feedback sessions to iterate throughout development.
• Utilize participatory design, card sorting, mock-up walkthroughs, prototype testing, and A/B tests.
• Share research findings and evangelize UX across the team.

Job description

Job Title Senior UX Research Specialist

As a Senior UX Research Specialist, you will be responsible for setting up, running, and reporting on all aspects of qualitative and quantitative user experience research. You will also design, manage, and optimize cloud infrastructure while ensuring performance, reliability, and security.

Business Environment

Amadeus is a leading technology provider to the travel industry, operating in more than 190 countries globally. Our innovative solutions power every part of a traveler’s journey. The SRM Flex solution, central to this role, plays a key role in our airline revenue management portfolio and provides opportunities for growth across multiple solutions and platforms.

What You’ll Do

• In This Role Plan UX Research Analyze and refine product/project stakeholders’ UX-related requests and needs.
• Set up research objectives (with PM) and help PM define the project approach and user experience strategy.
• Define the UX research scope and applicable methods.
• Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings.
• Identify the target users to define the participants to involve in the research.
• Lead the recruitment process.
• Define the number of participants to involve.
• Contact users or outsource the recruitment.
• Ensure participants' profiles are relevant to the research.
• Schedule the sessions.
• Communicate and check participants' agreements with the legal aspects of the research (NDA, audio and video recording, etc.).
• Conduct Informative UX Research Plan, build, conduct, and analyze:
• Contextual and individual interviews.
• Focus groups.
• Field research: shadowing, observation, task analysis, etc.
• Exploratory surveys.
• Analytics analysis.
• Based on research findings:
• Generate personas.
• Generate experience charts (blue tabs), including empathy charts (blue tabs), customer journeys, a day in the life of, etc., with target users and internal stakeholders.
• Generate and Evaluate User Experience Facilitate ideation design sessions with project/product teams to inject UX research findings into the design process (storyboarding, design studio, design charette, etc.).
• Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model and workflows, design consistency, etc.).
• Plan, build, conduct, and analyze user feedback sessions to evaluate the user experience through iterations throughout the development cycle using:
• Participatory design.
• Card sorting.
• Mock-up walkthroughs.
• Prototype user testing.
• Qualitative and quantitative A/B testing.
• Usability testing and productivity testing on live products.
• Share Research Findings and Evangelize UX Document user research protocols and findings.
• Support the team in injecting research findings into the project.
• Facilitate project communication across the multidisciplinary team through all phases of the project.
• Evangelize UCD (User-Centered Design) by inviting the team to attend user feedback sessions as silent participants.

What We’re Looking For

• Has the required technical/functional knowledge and experience in own discipline.
• Knowledge of the Amadeus business and how it is related to own area.
• Works using existing procedures or guidelines and provides input to support/influence area decisions.
• Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Works with a moderate level of guidance and direction from the manager.

What Matters Most

We value curiosity, continuous learning, and genuine interest in building solutions that make a difference. If you enjoy working with modern technology to create meaningful impact in a dynamic, domain-rich environment, you’ll feel right at home here.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!