Senior UX Research Specialist

Amadeus IT Group; France; On-site; EUR 65,000 - 95,000; Full time

Job summary

Amadeus is seeking a Senior UX Research Specialist to lead the planning, execution, and reporting of qualitative and quantitative user experience research across products and platforms. You will design studies, recruit participants, analyze data, and translate insights into actionable recommendations for product teams.

You will work closely with PMs, designers, and developers to map user journeys, produce personas, and communicate findings.

Qualifications

• Experience leading UX research programs with both qualitative and quantitative methods.
• Strong collaboration with cross-functional teams and stakeholders.
• Ability to translate insights into actionable design recommendations.

Responsibilities

• Plan UX research programs by defining objectives, scope, and methods.
• Recruit participants and manage study logistics for both qualitative and quantitative methods.
• Analyze data and generate personas, journeys, and experience charts.
• Collaborate with PMs, UX designers, and engineers to translate findings into design decisions.

Job description

Senior UX Research Specialist

As a Senior UX Research Specialist , you will be responsible for setting up, running, and reporting on all aspects of qualitative and quantitative user experience research. You will also design, manage, and optimize cloud infrastructure while ensuring performance, reliability, and security.

Business Environment

Amadeus is a leading technology provider to the travel industry, operating in more than 190 countries globally. Our innovative solutions power every part of a traveler’s journey. The SRM Flex solution, central to this role, plays a key role in our airline revenue management portfolio and provides opportunities for growth across multiple solutions and platforms.

What You’ll Do In This Role

Plan UX Research

• Analyze and refine product/project stakeholders’ UX-related requests and needs.
• Set up research objectives (with PM) and help PM define the project approach and user experience strategy.
• Define the UX research scope and applicable methods.
• Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings.
• Identify the target users to define the participants to involve in the research.
• Lead the recruitment process.
• Define the number of participants to involve.
• Contact users or outsource the recruitment.
• Ensure participants' profiles are relevant to the research.
• Schedule the sessions.
• Communicate and check participants' agreements with the legal aspects of the research (NDA, audio and video recording, etc.).

Conduct Informative UX Research

Plan, build, conduct, and analyze:

• Contextual and individual interviews.
• Focus groups.
• Field research: shadowing, observation, task analysis, etc.
• Exploratory surveys.
• Analytics analysis.

Based on research findings:

• Generate personas.
• Generate experience charts (blue tabs), including empathy charts (blue tabs), customer journeys, a day in the life of, etc., with target users and internal stakeholders.

Generate and Evaluate User Experience

• Facilitate ideation design sessions with project/product teams to inject UX research findings into the design process (storyboarding, design studio, design charette, etc.).
• Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model and workflows, design consistency, etc.).

Plan, build, conduct, and analyze user feedback sessions to evaluate the user experience through iterations throughout the development cycle using:

• Participatory design.
• Card sorting.
• Mock-up walkthroughs.
• Prototype user testing.
• Qualitative and quantitative A/B testing.
• Usability testing and productivity testing on live products.

Share Research Findings and Evangelize UX

• Document user research protocols and findings.
• Support the team in injecting research findings into the project.
• Facilitate project communication across the multidisciplinary team through all phases of the project.
• Evangelize UCD (User-Centered Design) by inviting the team to attend user feedback sessions as silent participants.

What We’re Looking For

• Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.
• Works using existing procedures or guidelines and provides input to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Works with a moderate level of guidance and direction from the manager.

What Matters Most

We value curiosity, continuous learning, and genuine interest in building solutions that make a difference. If you enjoy working with modern technology to create meaningful impact in a dynamic, domain-rich environment, you’ll feel right at home here.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.