Senior Technical Consultant - Employee WorfklowsHR Service Delivery

Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures where everyone belongs and contributes to their fullest are the best teams that win and change the world. By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers.

Our focus areas are:

1. Enable and empower our people
2. Engage our communities and allies
3. Build our talent brand and hire inclusively

The Team

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by getting them to see the value of their ServiceNow investment.

Within the CO team, we have product-specific expert practices that form the Expert Services group. One of these practices is the Employee Workflows (EWF) team, who work with employee-facing departments such as HR teams and functions across a variety of global clients. We are looking for motivators, problem solvers, and original thinkers like you to join our team.

The Role

The Senior Technical Consultant within EWF is a trusted advisor to the customer on ServiceNow products, designing and configuring HR solutions using best practices, ensuring customer success, thereby adding value and increasing productivity for the customer.

What you get to do in this role:

• Collaborate with customers in their efforts to take advantage of the ServiceNow HR Service Delivery
• Lead customer workshops on architecture design and integrations
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience, and security
• Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment defects, and knowledge transfer
• Be a key member of the engagement team focused on delivering scalable customer outcomes
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of ServiceNow and the partner ecosystem
• Work and travel within EMEA based on customer and project demands

Qualifications:

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Consulting experience within enterprise organizations with the ability to influence and consult customers in an HR Service Delivery / Shared Services environment
• Experience in defining and deploying future state HR service processes and in identifying solutions from a people, process, and technology perspective
• Understanding of HR and related systems such as ADP, Workday, Oracle / PeopleSoft, and SAP / SuccessFactors
• Excellent communication and presentation skills
• Experience in advising and analyzing Product strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
• Fluency in French and English essential

Additional Information:

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.