Senior System Engineering Specialist

Thaleria SA; Strasbourg; On-site; EUR 60,000 - 90,000; Full time

Job summary

Thaleria SA is seeking an experienced ServiceNow Administrator/Developer to join our IT operations team in Strasbourg. You will design, develop, and maintain ServiceNow integrations with internal and external systems using REST, SOAP, JDBC, and other protocols, and build automated workflows with Glide API and Script Includes.

Responsibilities include implementing ITSM/ITOM/ITAM and CMDB modules, ensuring platform health, security, and scalability, and collaborating with stakeholders to translate

Qualifications

• Minimum 4 years of relevant education (master or equivalent) after the secondary school.
• Minimum 9 years of relevant professional experience.
• Advanced knowledge of ServiceNow ITSM, ITOM, ITAM, CMDB.

Responsibilities

• Design, develop and maintain ServiceNow integrations using REST, SOAP, JDBC and other protocols.
• Create and optimize custom scripts (JavaScript, Glide API, Script Includes) to automate workflows and improve UI performance.
• Build reusable components like Flow Designer subflows and UI policies to accelerate development.
• Collaborate with stakeholders to translate business requirements into technical solutions within ServiceNow.
• Conduct system and integration testing using the Automated Test Framework (ATF) for reliability and scalability.
• Monitor platform health, usage and compliance, including ITSM/ITOM/ITAM/CMDB modules.

Skills

ServiceNow

JavaScript

Glide API

REST/SOAP

ITIL

Ansible

GitHub

Kafka

Education

Master's degree or equivalent

Tools

VMware vSphere

vSAN

Horizon

OCS/AD/LDAP

Job description

Tasks:

• IT support, design and troubleshooting ranging from large Server, SAN farms to complex platforms;
• Configuration/Troubleshooting of Virtual environments: VMware vSphere, vSAN, Horizon;
• Server management, Operating System (OS) knowledge (UNIX, Linux, Windows);
• Design, implementation and administration of backup and restore on solutions like VEEAM and StoreOnce;
• Administration of servers, bladesystems and composable infrastructure;
• Administration of Storage systems on traditional SAN, CEPH and VSAN;
• Managing OCP platform in DEVOPS mode with related supporting systems like Red Hat Service Mesh, GitHub, Helm, GitOps, Ansible Automation Platform, Kafka;
• Development, execution and troubleshooting of Ansible and Powershell scripts;
• PKI and certifcate administration;
• Administration of monitoring systems like Nagios, Splunk;
• Administration of Oracle infrastructure, namely EXADATA and ZDRLA;
• Administration of mail servers and mail relays (postfx), anti-virus and anti-spam;
• Centralized deployment of software and updates.
• Design, develop, and maintain ServiceNow integrations with internal and external systems using REST, SOAP, JDBC, and other protocols.
• Create and optimize custom scripts (JavaScript, Glide API, Script Includes) to automate workfows, enhance UI functionality, and improve platform performance.
• Configure and manage data imports/exports, ensuring accuracy, security, and compliance.
• Build reusable components—such as Flow Designer subfows and UI policies—to accelerate future development.
• Collaborate with stakeholders to translate business requirements into technical solutions within ServiceNow.
• Conduct system and integration testing using the Automated Test Framework (ATF) to ensure reliability and scalability.
• Monitor platform health, usage, and compliance, proactively identifying and resolving issues. Work will include customisations and integrations of the following modules: ITSM, ITOM, ITAM, CMDB, etc...

Requirements:

• Minimum 4 years of relevant education (masteror equivalent) after the secondary school.
• Minimum 9years of relevantprofessional experience
• Knowledge and experience with HW management, racking, cabling, replacement, FW upgrades;
• HW/SW inventory and confguration management;
• Advanced knowledge and experience with VMWare (vSphere, vSAN, Horizon);
• Knowledge and experience with managing Oracle HW;
• Knowledge and advanced experience in Redhat, Windows OS administration of large farms;
• Active Directory (AD) / LDAP and Keycloak Management;
• Network Attached Storage (NAS) and distributed fle systems;
• Centralized IT security policy management;
• Knowledge and experience in administration of servers, bladesystems and composable infrastructure;
• Knowledge and experience in administration of Backup & Storage systems (VEEAM, StoreOnce, vSAN, traditional SAN and
• CEPH);
• Advancedscript development and troubleshooting skills (Ansible, PowerShell);
• Experience in software compliance monitoring and enforcement;
• Advanced knowledge of OCP platform administration with supporting tools like Red Hat Service Mesh, GitHub, Helm, GitOps,
• Ansible Automation Platform, Kafka;
• Knowledge to support mail servers and mail relays (postfx), antivirus and anti-spam;
• Basic knowledge on DB systems, MS SQL, Oracle and Elastic search;
• Knowledge and experience with monitoring and observability systems (confguration, customisation, further development),
• Prometheus, Grafana, ElasticSearch, Fluentd, Kibana, Jaeger, NAGIOS and Splunk;
• Excellent analysis and problem-solving skills;
• Experience in managing highly available environments and multiple site support;
• Familiar with ITIL/ITIL V3 processes, in particular incident, change, capacity and confguration management.
• Strong profciency in JavaScript and ServiceNow APIs (GlideRecord, GlideAjax, etc.).
• Proven experience with REST/SOAP integrations, authentication methods (OAuth, Basic Auth), and data transformation.
• Familiarity with ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, and Flow Designer, including implementations of change velocity and external tools integrations.
• Experience with on-prem implementations a true advantage.
• ServiceNow Administrator/Implementer/Developer certifcations are a plus.